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Manager Customer Service

Broken Arrow, Oklahoma, 74014, United States
50,000 year
April 20, 2011

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Shel Eugene Cox **** N **th St, Broken Arrow, OK *4014 * (918) ***-**** *


Exceptional leader with talent in professional customer service, quality assurance, purposeful management (including leadership instructor), business relationships, and corrections operational management. Proven results with Professional Audit Reviews and American Correctional Association audits. Demonstrated ability to model in critical thinking and creative reasoning.


Oct 2009-Nov 2010 University of Phoenix

Faculty Development Administrator/Instructor. Provided for continuous training, professional development, and assessment of UOPX faculty members, resulting in the UOPX, Tulsa Campus, assessed as the model campus due to high instructor morale and outstanding instructor reviews.

Aug 2007-Oct 2010 Tulsa County Emergency Shelter

Case Manager. Provided assistance to homeless persons regarding job-searching assistance, housing location, medical needs assistance, while providing case management and basic needs for homeless persons.

Feb 2004-Aug 2007 Avalon Corrections/Osage County Rehabilitative Systems

Case Manager Supervisor/Facility Director. Supervised 3-5 Case Managers providing case file management, job training, Reintegration Programs for 150-300 inmates; maintained compliance on accreditation audits; shared Facility Duty Officer Responsibilities with Facility Head Staff; created Policy, Procedure and Training programs for new minimum security, community placement facility.

May 2002-June 2003____K-mart Tulsa, Oklahoma

Loss Prevention Manager. Responsible for implementing and maintaining programs reducing and preventing waste. Responsibilities included preventing theft and detaining suspects; conducting inspections of facility and audits of merchandise; assist the Operations Manager with the operations of facility; inventory merchandise for store inventory; train associates in loss prevention issues; research daily register transactions for internal cases.

Technical Experience

Microsoft Word Microsoft Power Point Windows 95, 98, 2000 Microsoft Excel


BS, Family Studies and Gerontology, Southern Nazarene University, August, 2000

Masters in Business Administration (Production Management), Southern Nazarene University, June, 2002

Doctorate in Management and Organizational Leadership, University of Phoenix (Scheduled to complete in 2013)

Other Education

Southwestern College Basic Police Academy (Jun 96); San Bernardino County Sheriffs Office Driver Training (Feb 96); Tulsa County Sheriffs Office Basic Detention Academy (Mar 97); Owasso Police Department Reserve Police Academy (Sep 97); Corrections Corporation of America Basic Correction Officer's Academy (Jun 99); O.S.H.A. Outreach Training Program (Apr 00); P.P.C.T. Inmate Control Instructor School (Nov 00); Regents College: Computer Applications, Electronics Systems Maintenance, Technical Math, Navigation (Mar 98); Case Manager Basic School (Mar 04)

Resume submitted in confidence. References are available upon request.

Shel Eugene Cox 3500 N 27th St, Broken Arrow, OK 74014 * (918) ***-**** *


Experienced military professional with independent thinking, and, creative analysis and fusion ability. With a focus on homeland defense, as well as joint operational tasking, I have provided assessment, operational intelligence, and a complete comprehension of all-source analysis, I have a proven experience of intelligence concepts of operations.


August 1991-Present____United States Navy Reserve

NR Commander, 7th Fleet/Navy Reserve Intelligence Area Southeast: Lieutenant, Junior Grade, Navy (Reserve) Intelligence Officer; provide operational and asymmetric analysis, as well as fusion with analytical skills, for operational commanders, working in conjunction with Commander 7th Fleet Admiral’s Staff, regarding terrorism, and, 7th Fleet Theater geopolitical and military involvement; I conduct other duties as assigned.

NR Center for Naval Leadership July, 2007-Present: Leadership Instructor; Facilitated and Instructed six classes on leadership, military compliance, teamwork, motivation, morale, diversity and other related subjects, including EEO programs and policy implementations

NR Inshore Boat Unit 14 October 2004-Present (E-6) Operations Specialist

• Crewman, Engineer and Small Boat Coxswain qualifications for the unit (32 foot boat)

• Deployed to Middle-East in support of Operation Iraqi Freedom; providing force protection for American shipping entering and leaving the Arabian Gulf.

• Leading Petty Officer for unit Operations Department; managing approximately 7-10 sailors in the maintenance/supply chain management of the boats communications systems.

• Command Career Counselor; assisting the junior and senior enlisted sailors with career enhancing decisions and Career Development Boards

NR N.E.A.T. Unit 110 May 2000-October 2004 (E-5) O.S.

• Training and other administrative duties


Microsoft Word Microsoft Power Point Windows 95, 98, 2000 Microsoft Excel


Masters in Military Studies: Joint Warfare with a Concentration in Homeland Security and a Certificate in Military Philosophy and Strategy, American Military University, February, 2009


Regents College: Computer Applications, Electronics Systems Maintenance, Technical Math, Navigation (Mar 98); Navy Shipboard Basic Intelligence Course (Aug 98); Work Center Supervisor/Leading Petty Officer Leadership Course; WCS/LPO Facilitator Course (Aug 07); Navy Direct Commissioned Officer Basic Course (Jan 09); Navy Intelligence Officer Basic Course (Jun09); Joint Military Training Center- Asymmetric Warfare: Analysis of Armed Groups (Mar09)

***Currently hold a Top Secret-SCI Clearance (Final SSBI)***

Resume submitted in confidence. References are available upon request.

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