Customer Service Sales

RICHARD ARTHUR VOPNI (ART)

**** ********* ****. | Mississauga, L4W 3G7 | Cell 416-***-**** Home 905-***-**** ……………………………………………..********@*****.***

OBJECTIVE

To expand my career as a sales professional, drawing on my many years of experience compounded with education in business and administration.

SKILLS PROFILE

- Many years of experience in both inside and outside sales

- Always eager to learn about new products

- Accepts new concepts very well and very quickly

- Excellent communication, interpersonal, and overall customer service skills

- Computer literate

EMPLOYMENT HISTORY

HVAC Sales Associate, Sears Home Central

GTA, ON

- Contacted leads and booked appointments for in-home consultations

- Performed manual heat loss/heat gain calculations for each home visited

- Maintained a consistently high sales margin of approximately 42%

Store Management, Dominion Stores

Mississauga, ON

- Ordered merchandise for store stock

- Scheduling of staff and dealing with HR issues

- Dealt with unionized work force

- Built a positive rapport with the staff and provided an overall friendly environment for the customers

- Handled customer service and relations

Store Management, Sears Canada

Mississauga, ON

- I managed many different aspects of the business and was consistently challenged with increased management responsibilities

- I was accountable for all HR duties as personnel manager

EDUCATION

Sheridan Collage

Three Year Business and Administration

The Woodlands Secondary School

Graduated with honours

REFERENCES

Available upon request

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