DESKTOP EXPERT

MR. MENELEK A. “GUS” SESSING [U.S. citizen]

*** ***** ***., ******, ** 91789

PHONE: 909-***-**** EMAIL: **********@*****.***

COMPUTER LAB COORDINATOR/IT INSTRUCTOR/DESKTOP ANALYST

TECHNICAL SUMMARY:

OPERATING SYSTEMS: [12+ years exp.] ALL Microsoft: DOS to current], Server NT4-2003, Linux [UBUNTU, Debian] Mac [OS 7-10].

HARDWARE: A+/NETWORK +; IBM/LENOVO & DELL Certified: break/fix all H/W [desktop/notebook], WLAN/WAP/TCP-IP configurations [802.11 a,b,g,N], RAID.

APPLICATIONS: Teach all MS Office Suites, trained in Helpdesk [CLARIFY, REMEDY], Lotus Notes, Backup Exec, Symantec Enterprise, Norton Ghost, VNC and Microsoft Remote Desktop.

PROFESSIONAL SUMMARY:Over 12 years of desktop support and training – from newbies to corporate VPs:

•Expertise in Windows 9x - current, firewalls [SonicWall, Zone Alarm], router and switch management, DHCP, DNS, TCP/IP.

•Proven skills in LAN, server, back-office and deskside support.

•Implementation, administration and support of corporate helpdesks and call centers across various platforms, systems and applications.

•Certified and well-experienced expert in all hardware peripherals.

•STRONG IN ALL MS OFFICE SUITE: Visio, Project, Excel, Access, Outlook.

•Sarbanes-Oxley certified.

EXPERIENCE:

IT INSTRUCTOR/LAB COORDINATOR UEI College [July 2009-present]

Teach Microsoft Suite [Word, Excel, Outlook and PowerPoint] and A+/Network+ courses.

o Coordinate all aspects of computer lab operations [upgrades, repairs, inventory]

IT CONSULTANT DESKTOP/NETWORK ADMIN. [independent contractor: AT&T,XEROX, WAMU, HP, DISNEY, CIRCLE-K, others] [6/2007– present]

•CORPORATE ROLLOUTS: perform nationwide, complex, Active Directory-based PC/POS/Pinpad rollouts. Map/configure new packages from servers to clients.

•CORPORATE OPTIMIZATIONS: Use MS VISIO/EXCEL on tablet PC to conduct corporate inventory surveys and redesign peripherals’ implementation

•CORPORATE HELPDESK/DESKSIDE: Use SOPs to assist deskside/remote users in troubleshooting.

TEACHER/ NETWORK ADMINISTRATOR ST. BERNARD HS [8/2005 – 7/2007]

•Taught A+ skills, MS Office Suite and conducted all deskside staff support.

•Managed 300 Ethernet nodes and three HP NT4/2000 servers.

•Responsible for user management [access, permissions] across servers.

•Responsible for annual desktop rollouts, daily break-fix support, server maintenance and upgrades across three buildings.

•Performed troubleshooting - all hardware issues including Dell PCs and servers.

•Recommended all hardware and software purchases.

•Installed software and implemented license compliance.

A+/NET+ TEACHER/NETWORK ADMIN. GARDENA HS/L.A.U.S.D [10/98 – 6/05]

•Managed 250 Ethernet nodes [PC and Mac], one HP Windows 2000 server.

•Managed the rollouts of new PCs utilizing Norton Ghost.

•Diagnosed and replaced hardware, resolved IP connectivity issues, resolved desktop application issues, printer issues, installed and customized applications.

•Led several restructuring projects, including build-outs to different locations with new desktop rollouts.

•Responsible for quarterly inventories of all equipment.

•Managed Symantec Enterprise AV, print server and Outlook client connection issues.

•Created and managed IT data using Access databases and Excel spreadsheets.

•Maintained all server updates [service packs, Norton Antivirus Corp., memory and disk upgrades].

•Responsible for annual hiring, training and performance reviews of 30 desktop tech trainees.

EDUCATION: UCLA – B.A.

CERTIFICATIONS: A+, NETWORK+, IBM/LENOVO & DELL [PCs/LAPTOPS], MCDST [in progress]

REFERENCES: JIM McCLUNE, PRINCIPAL, 310-***-**** PAUL RIFINO, VICE-PRIN. 562-***-****

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