Technical Services Manager - Infrastructure

MARTIN COX

** ********* ***** •Wilmington, Massachusetts 01887

Mobile 978-***-**** • Home 978-***-**** • ***********@*****.***

EXECUTIVE PROFILE

Infrastructure Development ~ IT Management ~ Global Collaborative Leadership

Highly-accomplished, solutions-driven, dynamic executive leader and hands-on IT management specialist with exceptional global strategic vision. More than 15 years of demonstrated achievements impacting superior corporate performance leading cross-functional teams in the areas of infrastructure, network and systems development and administration, facilities/datacenter management and strategic communications delivering cost-effective global business solutions and IT services. Innovative problem solver and quick learner dedicated to acquiring and applying new technical knowledge. Implement outstanding communications and motivational team leadership.

CORE COMPETENCIES

Executive Leadership • Global Technology/Project/Operations/Change Management • IT Strategy/Implementation • Information Systems Integration • IT Decision Support • Consensus Building • Problem Identification/Resolution • Infrastructure, Systems & Network Development • Project/Team Leadership • Organizational Transformations • Process Improvement • Network Security • Business/Revenue Growth • Communications • Cost Controls • Mergers & Acquisitions • Relationship Building • Vendor Management • Negotiations • Team Building/Training

SELECTED ACCOMPLISHMENTS

• Superlative IT Management Talents: Devised effective technical strategies and financial initiatives to update technology and increase operational capabilities globally through migration of Exchange 5.5 sites to a single Exchange 2003 location in a hosted environment and implementation of Avaya IPT to replace legacy PBX’s.

• Cost-Cutting Success: Created multiple opportunities for significant cost avoidance, including use of VMware ESX virtualization technology requiring 75% fewer servers for data center consolidation throughout US and UK resulting in major cost savings.

• Outstanding Relationship Management: Established key global collaborations to stimulate business development/growth. Deployed MS Office Communications Server for increased productivity and efficiency.

PROFESSIONAL EXPERIENCE

CIM STRATEGIES INC., Woburn, MA 2010 - Present

Senior Infrastructure Architect

Responsible for working with clients to develop solutions, design, project plan and implement said solutions.

Recent projects of note:

• VMware vsphere 4.0: Consolidated legacy servers due to relocation of computer room to smaller space. Added new server capacity to accommodate new applications. Upgraded Windows OS as part of the project.

• Firewall Replacement: Multiple projects using Watchguard and Sonicwall equipment to replace / upgrade client perimeter security. Included implementation of Unified Threat Management (UTM) policies.

• IBM BladeCenter: Consolidation of legacy servers to blade technology as a datacenter refresh of both hardware and software.

• Anti-Virus / Patch Management: Implement centralized AV (Symantec End Point Security) along with Microsoft Windows Server Update Services (WSUS) across a multi-site organization.

EDWARDS VACUUM, INC., Tewksbury, MA 2000 – 2009

Technical Services Manager, Planning &Development

Commanded superior strategic leadership and overall IT management success of company’s global infrastructure architecture serving US, Europe, Asia Pacific and Japan with greater than 4000 users. Helped to identify and resolve critical IT issues that effect business performance. Managed $8 Million US operating budget.

• Elevated organizational performance on global scale and reduced costs of intra-company calling by greater than 75% through deployment of MS Office Communications Server R1, implemented after completion of pilot study with 300 users by scaling VMware configuration to 3 standard infrastructure pools with 3,500 users.

• Captured estimated savings of $750K on international calls using least-cost routing, achieved through OCS and PSTN gateway integration using AudioCodes Mediant 2000 VoIP gateway via SIP to Avaya IP PBX. Deployed OCS Edge Servers for external Internet, Live Meeting and Communicator Web Access for IM and Presence.

• Increased operational capabilities with adept leadership of system migration, including design, build and choice of vendor for migration planning, to combine/migrate 15 Exchange 5.5 sites to a single global Exchange 2003 location in highly available load balanced environment, which includes a Blackberry Enterprise Server.

• Led offshore team in execution of system migration performed on schedule and within budget.

• Performed seamless operational turnaround with zero user downtime by directing relocation of SAP R3 and CRM applications and taking control of SAP infrastructure options to outsource data center, carried out in collaboration with selected vendor. Avoided reconfiguration of desktops by deploying firewall/DNS changes.

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PROFESSIONAL EXPERIENCE

(Continued)

• Contributed to leadership excellence by facilitating separation of global infrastructure from parent company to create a standalone entity following divestment. Rebranded email/added AD trusts to ease transition.

• Fueled company-wide savings of greater than $250K in annual commitments plus global discounts achieved through negotiation of multimillion dollar 3-year telecommunications contract entered into after divestment of company, for delivery of WAN (MPLS), Remote Access, VoIP-related services and PSTN for Long Distance.

• Impacted bottom line and enhanced technical capabilities by serving as IT leader of M&A team for $100 Million global acquisition deal, performing due diligence and integration of IT systems and infrastructure.

• Optimized achievement of organizational technology goals through project management of technology refresh for global WAN and migration from IP VPN to Private IP MPLS in response to advances in technology. Implementation of MPLS network allowed use of Qos supporting Avaya VoIP traffic.

• Improved operational efficiency and captured substantial 30% savings in global network costs by deploying Juniper WX WAN compression technology resulting in reduction in physical bandwidth without loss of application performance.

• Utilized outstanding technical skills/experience to facilitate design, build and strategic migration to AD 2003 single Forest/Domain from NT 4.0 in preparation for move to Exchange 2003 and LCS/OCS.

• Reduced data center foot print through introduction of VMware ESX virtualization, requiring 75% fewer servers in US and UK data centers. Utilized VMware P2V technology/HP Blade servers.

• Innovated offshore support model as pivotal member of global team, resulting in reduction of onsite staff by 50%. Instituted KPI and SLA reporting to ensure offshore provider met contracted goals.

BOC EDWARDS, Wilmington, MA 1990 – 1999

International Network Communications Manager (1997-1999)

Orchestrated global IT leadership/drove business growth in Asia Pacific and Japan. Planned/deployed infrastructure enhancements and back office system build-out across region. Led US onsite help desk/network support teams.

• Achieved highly-significant 80% network cost reduction and realized operational goals in collaboration with Japanese IT colleagues by replacing internal lease-line network with VPN based service.

• Delivered significant improvements in organizational IT performance as 1st BOC Group Company to justify migration from MS Mail to Exchange. Developed topology, procedures and templates used Enterprise-wide. Conducted workshops and cross-trained divisions in South Africa and Australia. Traveled 75% of time.

Network Operations Manager (1995 – 1997) Facilities Engineer (1990 - 1995)

CERTIFICATIONS / PROFESSIONAL DEVELOPMENT

Microsoft Certified Professional (MCP), Installing, Configuring, and Administering Microsoft Windows XP Professional • CompTIA Security+ Certification

Designing Security for Microsoft Windows Server 2003 Network • Managing and Maintaining Microsoft Windows Server 2003 Environment • Ordinary National Diploma in Engineering Technology

TECHNICAL SKILLS

Software/Productivity Applications: Exchange 2003, Office Communications Server 2007, ISA 2006, Active Directory 2003, Avaya Call Manger 5.1, SIP Enablement Services, Intuity Voice Mail, CMS, Meeting Exchange

Hardware: Avaya S8700, G700 / 8300 LSP, AS/400, HP Servers, HP Blade Servers, AudioCodes Mediant 2000, Blue Coat Proxy Server, Cisco Routers, Cisco Switches, IBM BladeCenter, Sonicwall, WatchGuard

Operating Systems: Windows 7/Vista/XP, Windows Server 2003 R2, Windows Server 2008 / 2008 R2, VMware ESX 3.5 and 4.0 Vmotion, P2V, HA, DR. IBM OS400

Protocols: TCP/IP, HTTP, DHCP, DNS, WINS, MPLS, VPN, QoS

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