Customer Service Medical
Resume:
Mark F. Freiling
Kearny, NJ 07032
Summary
Motivated hard working individual with excellent communication, problem solving and organizational skills. Experienc providing effective customer service, patient service and clerical support. Proficient in Microsoft Word, spreadsheets and email. Seeking a new career path.
Experience
American Red Cross, Northern New Jersey Chapter, Fairfield NJ 12/2009 -
County Supervisor, DAT Responder, After Hour Dispatcher, CAC Activator
•Link between municipality’s first responders and the Red Cross.
•Hand shake to the community and helps build relationships.
•Police, Fire and or Office of Emergency Management call for assistance its AHD
•To call contact for detailed description of event.
•Contact Team Leader and Dat Responders to gather team together and discuss other sources needed.
•Claim fears of clients during and aftermath of disaster.
•Multi-faceted role with many opportunities to reach out and help our communities.
•As an Dat Responder I respond to scene of disaster to assist with filling out of paperwork, minimize fears of client.
• Activate Cash Assistance Card given to clients.
• County Supervisor, Hudson - assist staff county response manager for Hudson County.
• Schedule for current and new volunteers using our Whentohelp System.
• Local Volunteer Database- Analyze, Data Input and Track of Events, Training and Calls went on.
Allied Barton Security Services, Lyndhurst, NJ 2/2008- 4/2008, 11/2008 – 7/2009
Security Officer
• Serve, secure homes, people and business of our community.
• Deter, Detect, Observe
• Write incident and accident reports for usual occurrences.
• Provide initial customer service to businesses, housing-visitors, delivery personnel and employees.
• Answer phone calls from outside firms, and interoffice personnel.
• Log call outs, visitors, supervisor hours, and deliveries.
• Monitor CCTV’s, alarms, etc.
• Communicate with Police and Other Emergency Personnel.
• Patrol Facilities
LMC Security, North Arlington, NJ 4/2008 – 11/2008
Security Officer
• Serve, secure homes, people and business of our community.
• Deter, Detect, Observe
• Access Control- employees, independent truckers, visitors, deliveries and pickups.
• Seal and container security
• Data Entry Log- IMFI Software
• Write incident and accident reports for usual occurrences.
UPS, Secaucus, NJ 1/2008 – 2/2008
Lightweight Sorter
• Sort lightweight packages and boxes according to state and zip code.
• Scan and place packages and boxes onto conveyor.
Essex County Improvement Authority, Fairfield, NJ 9/2007 – 12/2007
Parking Lot Attendant
• Provide access to parking lot.
• Only employees with card access allowed into lot.
Goodwill Industries, Harrison, NJ 1/2007 – 9/2007
Contract Shop Worker
• Piece work employment
• Open, sort, and pack
Saint Barnabas Medical Center, Livingston, NJ 3/97 -7/2003
Materials Management Attendant
•Answer telephone calls from doctors, nurses, unit clerks, and outside firms.
•Product and Equipment knowledge relating to all units of hospital and SPD.
•Store, process, deliver and collect all product to and from the hospital.
•Ensure adequate supply levels in all areas.
•Troubleshooter
•Respond to medical emergencies with checked and fully stocked code carts.
Medical Center Health Care Services, Florham Park, NJ 8/96 - 3/97 Sterile Processing Attendant
•Store, process, deliver and collect all Material Management products to and from the hospital.
•Ensure adequate supply levels in all areas.
Education
Emergency Medical Technician Certification, St. Barnabas Medical Center, Livingston, 1998 Bachelor of Arts, English/Speech/Theatre/Media, Kean College, Union, 1985
Emergency Disaster Access Team Classes, American Red Cross, Various NJ Locations 2009 -
Volunteer
East Hanover First Aid Squad, East Hanover, NJ
West Orange First Aid Squad, West Orange, NJ
Gladstone Equestrian Association, Gladstone, NJ
United States Equestrian Team, Gladstone, NJ
Kibbutz Givat Hayim Meuchad, Meuchad, Israel
American Red Cross, Northern New Jersey Chapter, Fairfield, NJ
Kearny Recreational Dept. Coach, Kearny, NJ
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