Customer Service Project
Resume:
Leslie L. Parmer-Newsom
Ironton, MO 63650
********@*****.***
Education
MBA, Missouri Baptist University, St. Louis, MO, 2011
B.S., Southeast Missouri State University, Cape Girardeau, MO, 1993
A.A., Mineral Area College, Park Hills, MO, 1990
Skills
Versatile professional with expert knowledge of business and project management. Adept at managing multiple projects, providing exceptional executive and departmental support and streamlining office operations for major productivity gains. Expert in building client / vendor databases, crafting high-impact proposals and presentations as well as time management. Committed to strengthening interdepartmental collaboration and promoting high documentation standards.
Qualifications Summary
• In-depth knowledge of business processes, operating and construction standards.
• Ability to thoroughly research a market and target that market for maximum profitability.
• Research, analyze and quantify the feasibility of numerous small and large scale projects and continuous improvement efforts in the area of business processes and practices.
• Proven track record of accurately completing research, reporting information and marketing support activities within demanding time frames.
• Complete capital estimates for a variety of projects for the cyclical business planning effort.
• Complete specifications and designs for new pipe installations, code compliance, improvements and retirements of pipeline systems for natural gas within our system.
• Manage simultaneous and multiple projects and / or meet deadlines with various departments.
• Prepare project timelines and conduct job site visits to monitor activity, inspect operations and coordinate with field personnel.
• Meet with vendors and contractors to discuss specifications, designs, schedules and pricing.
• Complete monthly status reports.
• Adept at developing and maintaining administrative processes that reduce redundancy improve accuracy and efficiency and achieve organizational objectives.
• 18 plus years experience with administrative support, multi-project management, financial reporting, customer service, database management, communication initiatives, correspondence creation, editing and tracking, operational streamlining, event and presentations coordination and issue resolution.
Professional Experience
Missouri Natural Gas Company, Farmington, MO
Engineering Assistant, 1993 to Present
• Collaborated with Engineering Department on multi-year project which linked our mapping system to both a Customer Information System and historical company records eliminating the need to update several filing systems, thus saving time and manpower in the department.
• Offered dedicated support to both mid and upper-level management.
• Collaboration with multiple departments to improve overall quality and efficiency.
• Communicated regularly with clients, vendors and contractors. Created and maintain database of over 50,000 entries.
• Responsible for several weekly, monthly and yearly reports.
• Excelled within demanding environment, successfully balancing staff and customer needs and utilizing technical skills spanning Microsoft Office Suite, Outlook, MicroStation, AutoCAD and Intergraph.
References Available Upon Request
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