ASHIK MOHAMMED

SOFTWARE PROGRAMMER - *+ YEARS EXPERIENCE

009**-**-***-****

lwyxoj@r.postjobfree.com

Ajman

9+ Years of overall work experience in developing web and windows applications.

* ***** of work experience as Software Programmer and Team Lead in UAE.

WORK EXPERIENCE

Senior Software Programmer / Team Lead May 2013 - Present

Thumbay Group Ajman, UAE

Plan, organize, schedule and supervise the day to day technical support operations Ensure all customer issues and concerns are addressed in a timely manner Prioritize all Issues based on complexity and urgency.

Measure, monitor and maintain customer service and satisfaction.

Assign the task to the support team based on Availability and urgency and monitor the deviation through Project Management Tool.

Monitor and track all the Issues through project Management tool Maintain Support Log issues and encourage the use of the helpdesk Perform Unit Testing for All New Requirements/projects

Participate on the monthly knowledge sharing within the Software support team. Take lead in updating applicable support or system documentation

Participate in project related Issue Discussion meeting with the Stake holders and Update the Status

Assist with the formal and informal development of the support team to enhance their skillset and promote cross- skilling.

Carry out effective and timely performance management of the Support Team members in line with Thumbay Group policy.

Serves as a mentor and technical leader for the development team through the design, development and implementation of software solutions

Ensure coding is as per SRS/CR and TDD.

Pair with other engineers to solve complex problems.

Deliver the project within schedule and cost without compromising on scope and quality Generate Ad-Hoc Reports for the management.

Support/Training for users

TECHNICAL SKILLS

EDUCATION

B.Tech (Information Technology)

M G University

May 2004- May2008

PERSONAL PROFILE

DOB: 02-May-1987

Gender: Male

Marital Status: Married

Nationality: Indian

Visa: Residence Visa

License: UAE and India

LANGUAGES KNOWN

English (Read, Write & Speak)

Malayalam (Read, Write & Speak)

Hindi (Read & Speak)

CERTIFICATION

VB.Net Certificate

Software Engineer Jul 2010 - Mar 2013

Cal-Info Systems Pvt. Ltd. Bangalore, Karnataka, India

Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.

Provide information by collecting, analyzing and summarizing development and service issues.

Development of the projects.

Unit testing of project developed.

Involved in database designs like table design, writing stored procedures, functions, etc.

ACHIVEMENTS

Centralized Applications for Hospitality and Retail (POS and Inventory).

Involved in migration of Procurement and Finance module to Oracle EBS.

Implemented Recipe Module for Coffee-shop and Restaurant management System.

PROJECTS

Hospitality Management System

Hospitality Management Software used in Thumbay Group Companies-Body and Soul Health Club, Blends and Brews coffee Shop, Terrace Restaurant. Major modules are Billing –POS, Inventory Management, Trainers, Enquiry and Finance Module (Oracle ERP).

Third party integration for the member access management.

Client: Thumbay Group.

Software/Tools Asp .Net, C#, SQL Server, IIS, Javascript, Jquery, Bootstrap, Bug Tracker.

Retail POS Application

Retail POS application is used for different retails shop which the company is having. The POS in various retail industries uses customized hardware and software as per their requirements. Retailers may utilize weighing scales, scanners, electronic and manual cash registers, touch screens and any other wide variety of hardware and software available for use with POS.

Clients: Thumbay Group.

Software/Tools: MS Project, Asp .Net, C# SQL Server,MVVM,PRISM, Bug Tracker.

Central Store

Central store application is used to maintain and track all the sales and purchases done in the company. The application consists of two main modules Sales and Purchase.

Clients: Thumbay Group.

Software/Tools MVC5, C#, SQL Server, IIS, Angular.Js, Bootstrap, Javascript, Jquery.

Health Care Management System

Hospital Management Software is a web application for handling overall process of hospitals and clinics. Major modules are Inpatient and Outpatient modules, apart from this there are modules for Insurance, Reconciliation etc. The software also manages Consultation, Billing, Invoices, Medical Services and Prescriptions.

Clients: Thumbay Group.

Software/Tools Asp .Net, C#, SQL Server, IIS, Javascript, Jquery, Bootstrap, Bug Tracker.

DECLARATION

I hereby declare that the information given above are true and correct to the best of my knowledge and belief.

Place: Ajman

Ashik Mohammed

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