Technician Engineer
Resume:
Sumner T. Meckel
***** *. *** **. *** ***, Austin, TX 78748
*********@*****.***
OBJECTIVE
To provide professional system support while continually expanding my knowledge of different systems and how they integrate with each other. My long term goal is to work as a Systems Engineer or in System Security by building a solid base of knowledge from education, experience, and learning the structure and operational/security characteristics of LAN/WAN systems from an individual computer to the entire domain, and problem identification and remediation in the corporate computing infrastructure.
PROFESSIONAL SKILLS
• 2009 A+ Certified Technician
• Managing, identifying and resolving Windows XP – 7 and Mac OS X issues in an enterprise scale networked environment including Active Directory
• Isolating and resolving Windows network issues related to desktop support
• Configuring Oracle and SQL installations, ensuring server connections that utilize ODBC connections are set up correctly
• Integrating application systems/servers with the Oracle database environment
• Professional, client-focused attitude. Great at working with people face to face to help them resolve their issues and making them feel heard.
• A strong working and learning ethic. Efficient and detail-orientated.
EXPERIENCE
System Support Technician
Dripping Springs ISD
• Resolve incidents using a web-based ticketing system, tracking progress on issues and commenting on solutions and avenues of minimizing future issues.
• Instruct clients on their individual technical concerns/issues so that they could resolve those issues in the future.
• Work with various peripherals, including printers, iPads, stereo equipment, Interwrite Tablets, printers, scanners, cameras, etc.
System Support Technician
Austin Energy – MRSW Management Contractor
• Provide phone and in-person support for clients at municipal energy provider
• Manage incidents using a web based ticket system, tracking problems from creation through resolution and follow-up
• Install and configure hardware and software for users according to client policy
• Forward inventory tracking information to the inventory manager, move and manage systems in stock, and order replacement warranty parts
• Maintenance of client computer systems, including installation/removal of hardware and software.
Freelance Experience
• Experience with numerous operating system environments, including Windows XP/7, Linux – Ubuntu distro, and Mac OSX (Panther, Tiger, Leopard, Snow Leopard and Lion)
• Deploy secure home based networks, both hard-wired and 802.11x Wi-Fi using WPA/WPA2.
• Freelance collegial computer assistance including virus removal, system stability checks, operating system installation and repair, upgrades for hardware and software, offering advice and training on comprehensive computer maintenance and some software training.
• Taken classes to prepare for Network+ and Security+ exams as well as self-study towards the CCNA exam.
EDUCATION
Capella University In Progress
• M.S. in Information Technology: Network Architecture
Austin Community College – Continuing Education Jan 2011 – Jan 2012
• Intro to Computers
• Intro to Networking
• Intro to Security
• Intro to Visual Basic
• Firewalls and Network Security
• TCP/IP
Texas A&M University Aug 2004 – Dec 2009
• B.S. Environmental Studies – Completed Dec 2009
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