Sr. Project Manager

Jennifer Crumpton ** Garden Center #***, Broomfield, Co 80020 720-***-**** (M) lvjwie@r.postjobfree.com

Education

• University of Colorado at Boulder Jan 2007- Dec 18, 2009- Graduated- Bachelors

• George Washington high school Aug. 2001 - May 2005- Graduate- High School Diploma

Work history

Level 3 – Network Infrastructure System Jan 2010- Current

• Archiving and centralizing network maps, reports, customer presentations, GIS data, cost estimates, network designs etc

• Processing billing and payments

• Finding new ways to organize, find and store information

• Processing requests

• Working with various companies to locate information and as-builts

• Working with GIS tools (Arcmap, Google Earth) to produce new maps and network paths, and incorporate this information into routing tools

• Remove out of date information

• Make existing tools more user friendly

IBM- Man Power - Tape Coordinator- Aug 2008- current

• Disaster recovery department:

• Customer service oriented:

• Inventorying and Tracking

• tape hanging

• customer service

• Detailed knowledge of tapes, libraries, tape drives and silos.

• Problem solving with customers face to face and /or over the phone

Comcast Cable - Intern - July 1, 2004-Aug 2008

• Service Delivery Business Analyst-Updating and creating documentation

• Service Assurance Technical Business Analyst- Documentation tracking, updating, revising, and managing the documentation website.

• Quality Assurance Analyst- Analyzing repair technician’s trouble tickets and helping with training classes

• Trac Technician and Analyst- Repair issues from customers through trouble tickets, tracking technicians progress, updating websites, pulling data for managers. Floor plans.

• Data Integrity Analyst Engineer-Maintaining and granting access to systems, Analyzing data and numbers, Documentation, email request management.

• Writing processes/ methods& procedures/ Job Aid’s

• Analyzing process and methods

• Updating user access

• Maintaining and granting access to well protected information

• Testing new programs and critiquing

• Documentation tracking

CU Museum- Visitor Services Assistant II- (Jan 2007- Dec 2008)

• Answering phones.

• Gift shop duties (selling items,)

• changing displays)

• Security

• Event Coordination

Colorado College Library- Library assistant in Government documents (Jan.2006- Dec 2006)

• Cataloged,

• added bibliographic records,

• monthly loads and weekly loads,

• organizing and repairing maps

Volunteering

Home Instead Senior Care Aug 2008- Current

CC-11 Mentor Aug 2006- Current

Admissions office for minority recruitment Sept. 2005- May 2006

Volunteered for CCCA (Colorado College) events Sept. 2005- May 2006

Skills

• Typing (62 WPM no errors), Computer processing/ configuration, web based documentation

• Excessive knowledge in: Excel, Word, Power Point, Publisher, Project, Money, Microsoft Visio, Micro. Books, & Outlook, Access(minimal), Street Maps and Trips

• Recruitment Plus. Answering phones, Computer technology, Troubleshooting, , Autocad, GIS, Visual Basics, Java, C++, python, Data Warehouse, windows 2000, XP, Vista, 97, Blueprints, as-builts, Network +, Brio Reporting and Queries

References

Susan Dahlgren lvjwie@r.postjobfree.com 720-***-****

Elizabeth Morrissey Murphy lvjwie@r.postjobfree.com 720-***-****

Cindy Watson lvjwie@r.postjobfree.com 720-***-**** previous supervisor

Cindy Fetters lvjwie@r.postjobfree.com 303-***-****- current supervisor

Dennis Ping lvjwie@r.postjobfree.com 720-***-****

Samantha Ginn lvjwie@r.postjobfree.com 720-***-****

Megan Sturdevant lvjwie@r.postjobfree.com 303-***-****

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