data processors

FRANCISCO JAVIER VILLA

LAREDO, TX *****

OBJECTIVE

To obtain a long-term position with potential for advancement in a stable transportation firm that values hard work,

honesty, and integrity.

PROFILE

Strong organizational and interpersonal skills. I require minimal supervision.

Dedicated, detail oriented and resourceful in completing projects and multitask efficiently.

EXPERIENCE

May 2008 – Present Convergys Laredo, TX

Customer Service & Problem Res Rep II

At Convergys, I help customers trouble shoot their internet. We follow a strict time sensitive work schedule. We also collect payments for customers and restore internet signal to Comcast customers.

March2008 – April2008 ATC Transport Laredo, TX

Dispatcher

At ATC, I was a dispatcher for short while. I was in charge of 50 trucks going out of Laredo and helped other dispatchers keep trucks on the road at a minimum of 3000 miles per week. I kept inventory of all loads pending pick up and be marked delivered when a driver calls to ask for the next load. I kept other reports up to date for customers and upper management. I also installed GPS systems on new trucks and updated trucks without the system.

Dec2007 – March2008 Saturn of McAllen McAllen, TX

Sales Representative

At Saturn of McAllen, I demonstrated vehicles, negotiated prices and payments with customers. Created credit applications and recovered stipulation that banks requested. Found the appropriate financing for a prospective buyer and delivered vehicles.

March2007-Dec.2007 Unishippers Laredo Laredo, TX

LTL Logistics Coordinator

As a logistics coordinator, I learned a different avenue of the Transportation Industry. I learned that customer service is a key role with Unishippers Laredo. At Unishippers, I would create bill of lading for LTL pick ups. I supported other fellow employees in price quotes for customers and found the most economical form of transportation. In the end, I was to upload signed delivery confirmations in the system and close the load with total charges. I also followed a strict monthly schedule for billing, as each customer needed their invoices at specific dates in the month.

June 2004 – March2007 Grupo Vidales Laredo, TX

Ramp Coordinator (Transport Cargo Svc)

Part of the logistics group was to provide customer service for the intermodal department. Responsibilities ranged from accounting, intermodal equipment inventories, and contracts management.

Responsible for the accounting of intermodal related charges, including storage, detention, lift charges, crossover penalties, etc.

Maintain accurate records of all intermodal equipment movements. These included arrival notification of units, out-gates, in-gates and street interchanges. Along with the railroad’s broker, we monitor the movement of units going into Mexico via rail. In addition to the application of in-bond seals that are in accordance with all Mexican Customs Rules and Regulations.

Performed problem resolutions for customer issues in a professional manner.

Warehouse Supervisor (Laredo Cargo)

My responsibilities consisted of safety, hazmat knowledge, mechanics, customer service and logistics. I maintained up to date records such as inventories and maintenance logs also trailer logs. Performed problem resolutions for customer issues in a professional manner.

February 2002 – June 2004 Direct Line Service Laredo, TX

Ramp Coordinator

Maintained accurate records of equipment moves including in-gates, out-gates, arrivals, street turns, etc.

Coordinated Intermodal loads arriving via rail or street. Provided trace records for customers on their loads as well as resolving any issues that arose during the movement of the cargo.

In addition to my duties, I assisted with the application of Mexican Customs seals as governed by the Mexican Rules and Regulations.

January 2001 – February 2002 Paul Young Auto Laredo, TX

Paul Young Auto Service Department

In the service dept, I started in the wash bay area, cleaning the new cars for delivery and restoring used cars to frontline ready. I was then promoted to quick lube dept, where I changed oil and made safety checks in a timely manner. Then I was promoted to Pre Delivery Inspections I assisted with the acceptance of new vehicles brought from factory. I would look over all new vehicles for damage and install accessories to the vehicles before going on sale.

Paul Young Auto Sales Representative

I demonstrated vehicles, negotiated prices and payments with customers. Created credit applications and recovered stipulation that banks requested. Found the appropriate financing for a prospective buyer and delivered vehicles.

December 2000 - January 2001 Auto Phone of Laredo Laredo, TX

Telephone Answering Service Agent

Was answering service agent for numerous doctors offices and companies.

August 2000 - November 2000 Oasis Motors Corpus Christi, TX

Sales Representative

I demonstrated vehicles, negotiated prices and payments with customers. Created credit applications and recovered stipulation that banks requested.

February 2000 – August 2000 Powell Watson Motors Laredo, TX

Sales Representative

I demonstrated vehicles, negotiated prices and payments with customers. Created credit applications and recovered stipulation that banks requested. I also won employee of the month in March and out sold all sales representatives for two months (February and March) in a row.

April 1998 - February 2000 Paul Young Auto Laredo, TX

Sales Representative

I demonstrated vehicles, negotiated prices and payments with customers. Created credit applications and recovered stipulation that banks requested.

EDUCATION

Laredo Community College Laredo, TX 2003-2004

Basic course work as well as technical trade courses pursing an Associates degree in Computer Technology.

Dr. Leo G. Cigarroa High School Laredo, TX Graduated May 1996

REFERENCES

Available upon request

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