Customer Service High School
Resume:
Laura Kolb
Highlands Ranch, CO 80126
************@*****.***
OBJECTIVE
Highly motivated and organized professional looking to obtain a career at Lockheed Martin where I can utilize and expand my technical, leadership, and interpersonal skills to help preserve the organization’s culture of integrity and vision of excellence and innovation.
PROFESSIONAL PROFILE
• Dedicated individual eager to apply business concepts through a continuous learning approach.
• Advanced verbal, written, and interpersonal skills obtained from leadership communication coursework and work experience.
• Competent time management and organizational skills developed from scheduling school, work, and extracurriculars.
• Experienced leader in various positions held throughout high school and college.
• Maintained a volunteer mindset through CSU College of Business Mentoring Program and other various opportunities within the CSU and Fort Collins community.
• Strong computer skills and expertise with Office 2007 which enhanced my analytical and presentation capabilities.
EDUCATION
Colorado State University, Ft. Collins, CO Major GPA: 4.0
Bachelor of Science in Business Administration GPA: 3.97
Concentration: Organization & Innovation Management Date of Graduation: May 2010
Certificates: Leadership Communication & Human Resources Summa Cum Laude Distinction
ACHIEVEMENTS/HONORS
• College of Business Dean’s List (2006-2010)
• Rudy Narod Scholarship recipient (2007)
• Recipient of KPMG Scholarship (2008)
• Peter & Jonnie Peterson Scholarship recipient (2009)
LEADERSHIP/VOLUNTEER/CIVIC ENGAGEMENT
• Member, Delta Sigma Pi, co-ed professional fraternity (2008-2010)
• Member, National Society of Collegiate Scholars (2006-2010)
• Vice President of Finance, Delta Sigma Pi (2009-2010)
• Mentor, CSU College of Business (2008-2010)
• Teaching Assistant, CSU College of Natural Resources (2008-2009)
• Participated in various community service projects through Delta Sigma Pi (2008-2010)
• Captain, Machebeuf High School Varsity Volleyball Team (2005)
WORK EXPERIENCE
ASI Succeed Inc., Fort Collins, CO Sep 2009-Nov 2009
Technical Administrative Intern
• Assisted with over 200 tickets for clients who called in with software and database issues.
• Helped coordinate the billing process from start to finish, including invoicing, running reports, and depositing checks.
• Greeted clientele at the front desk and helped sales managers with leads and maintaining lasting relationships.
• Gained an understanding of advanced IT software and databases used for accounting and SCM solutions.
Lockheed Martin, Highlands Ranch, CO May 2009-Aug 2009
Contracts Administrator Intern
• Created necessary paperwork for contract proposals to be signed and finalized promptly to meet company goals.
• Helped develop a more efficient and understandable closure process for internal contracts that is now utilized.
• Closed over 100 inactive internal and external contracts worth thousands and millions of dollars.
• Coordinated with a cross-functional team over several geographic regions through e-mail, phone, and SharePoint.
Cigna Healthcare/Corestaff, Greenwood Village, CO May 2008-Jan 2009
Administrative and Clerical Assistant
• Audited healthcare data entered into various programs and corrected errors to enhance corporation credibility.
• Updated flexible spending accounts for customers by gathering paperwork and entering into system.
• Organized and filed confidential documents to help preserve integrity of company.
• Helped other departments by completing organizational tasks such as filing, calling customers, etc.
Cherry Hill Photo, Inc., Lone Tree, CO
Photographer/Cashier
• Coordinated open and closing duties of set including technology maintenance, depositing cash, and other administrative support.
• Created a fun, friendly atmosphere for parents and children visiting Santa during the busy holiday season.
• Handled dozens of customer service issues with a positive and caring attitude.
• Assisted the set manager by helping train new co-workers and building strong, business relationships with them.
AMC Theaters, Highlands Ranch, CO Dec 2005-Aug 2007
Floor Staff/Cashier
• Provided quality customer service and welcomed movie-goers with an outgoing and welcoming demeanor.
• Performed cleaning and organizational duties throughout the theater in a timely manner.
• Inspired my co-workers to create a productive work atmosphere by helping organize and delegate tasks.
• Gained cashier experience in fast paced box office and concession stand.
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