Quality Assurance Manager

DIPTI MEHTA

Home: 972-***-**** **** Norwich Lane

Mobile: 469-***-**** Email: ********@*****.*** Plano, TX 75025

SUMMARY:

• Over 7 years of experience as a QA Integration Test Prime leading team in corporate environment, my career objective is to focus on managing/leading application testing team.

• Over 6 years of diverse experience in Quality Assurance having emphasis on Automated/Manual and end-to-end testing for clients in the Wireless telecommunication Industry.

• Extensive expertise with creating and designing master test plans and specifications.

AWARDS AND CERTIFICATIONS:

• Certification of achievement award for Development of GEM/GSM

• Sliver pride award certification for GSM/SBA product

• Gold pride award certification for GEM/SBA

• Clear Quality Training session

• Situational Leadership

PROFESSIONAL EXPERIENCE:

Microsoft

Contractor August 2010 – Current

IE9 Beta App dev and Test – CSS

Testing IE9 Beta Version with Windows Vista and Windows 7.

• Review and diagnose incoming IE 9 beta bugs from both the public and invitation only beta programs

• Improve internal processes and tools to handle the volume of feedback

• Integrate supportability into the IE beta product as it evolves towards RTM

• Group collaboration

Consultant 2008 – Present

I have worked with online Tool “oDesk” to work for private individual to test there Web site, accounting and html development to sale there product on temporary bases.

Internet research, Alpha/Beta web site testing, survey and accounting.

Nortel Networks

1994 - 2008

CDMA[CNM] Integration Test Lead L3-L4 2002 – 2008

• Responsible for managing (40%) Test Team and Integrating, E2E upgrading (60%) software applications test activity.

• Responsible for Test Strategy and Test plan documents from the Functional Specification Document, Business Requirements Document, and Technical Design Documents.

• Led multiple offshore located group of QA Test Engineers for Nortel.

• Integrated Quality Center[Test Director] and BPT to align Business requirement documents with Quality Assurance records following Telecom Industry Standard ISO9000 and TL2000. Responsible for writing Test cases and Test Scenarios in Mercury Quality Center.

• Liaison to global organization of Nortel.

• Performance Testing on client server web applications from KPI, CPU usage, memory leaks, dfunct processes, core dumps, simultaneous logins, performance of a server while configured with supported Network elements. Used many industry standard performance tools including top, and in house tools.

GSM[W-NMS] Integration, SME L2-L3 1998 - 2001

• Project lead for various GSM 2G/3G Network Elements device Integration and feature verification to OAM&P Platform.

• Expertise in performance and load testing on OAM&P platform and reported system assurance testing status to management on defects by application.

• Subject Matter Expert for SDM and CBM Mediation device software applications. First line in support for Verification Officer at customer Lab acceptance test.

• Lead for Fast feature application testing, including development of Test Plans, Test cases, and reporting results.

• 3GPP and 3GPP2 with 3G GSM, GGSN, SGSN and PDSN node mobile IP, IPSec with e2e security and AAA[Authentication, Authorization, Accounting for Network Access] XML verification. Data collected from Network elements to verify security, access of Network element, authentication, authorization and accounting information. 3GPP is divided in four planes IP multimedia, Packet switched, Data switched and radio Access.

Automation Tools Development and System Verification L1 1994 – 1997

• Developed automation tools for billing system and call intercept system. Helped billing technical writer to create training documents for greater audience.

• GSM SIM card verification of subscriber plan, services, personal contact information, IMSI, security, roaming, computer and IP processor for Call Intercept and Call Trace applications for 4 major market USA, Australia, Germany and Canada.

• Customized and delivered testing methodology and tools training to project teams including walkthrough and unit testing.

• Deployed Test Tools to Application Testing Center for effective verification and validation of technology and applications.

• Performed Black and White Box testing, SQL patch deploying and verifying using SQL commands, QTP for product verification and regression testing.

• Experienced on heterogeneous platforms UNIX, Mainframe, SUN-Solaris servers and blade workstations, IBM-AIX, and Windows client/server web applications.

DSC[Alcatel] Communication:

CO-OP

Jan 1994 – May 1994

• Scripting to create document templates.

• Participated in Lab test of video conference webcam, voice and data.

• Verification of data flow.

Gerald D. Hines Interest[Owner of Galleria Mall in USA]:

Accountant

1988 - 1990

• Accounts Payable of ORYX building

• Accounts Receivable

• Bank reconciliation

• Profit and Loss , GL, Balance Sheet

Specialties/Technical Skills:

Proficiency: High Availability systems, Wireless and Enterprise Networks and TCP/IP, UDP Protocols, DSL, SFTP/FTP, SCTP, SNMP, HTTP.

Software: Shell scripting, Perl, XML, HTML, MSSQL, Oracle, EMC, Java Web Start, Java Applet, Mercury Quality Center, BPT, DOORS, Clarify, TCAR.

Hardware: Sun Servers (Netra 440, Blade 6000), IBM, HP-UX, Desktop/laptop

Operating Systems: Sun Solaris 9/10, Microsoft Windows 95, 98, 2000, NT and XP, IBM AIX, UNIX, Linux

Languages: C++, C, Visual basic, html, SQL, Perl and UNIX scripting, TCL, Expect. PASCAL, COBOL, autocoder and Assembly

Applications & Tools: Microsoft word, Microsoft Excel, Microsoft powerpoint, framemaker, Acrobat, Action Request System, Remedy, paint, absence tracking, infoWindow, netmeeting, eBMS, Event Manager, Activity Manager, QTP, win/loadRunner.

Telecommunications: SS7, CDMA, UMTS and GSM Technology. Familiar with 4G WiMAX, Long Term Evolution[LTE], Ultra Mobile Broadband[UMB], IP multimedia Subsystem[IMS]

SOFT SKILLS:

• Possess strong analytical and problem solving skills, excellent Interpersonal skills to manage and develop work relationships with international teams, Multi-task, competent, dependable, self-reliant, and attentive professional, team player, and natural leader.

• Situational Leader

• Mentored junior engineers and supported peers.

EDUCATION:

Project Management Professionals Certification in progress

B. S. Computer Science, University of Texas at Dallas, USA

B.S. Business Administration, University of Mumbai, India

Diploma in Computer Languages, Datamatics, Mumbai, India

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