Customer Service High School
Resume:
Ashli L. McKibben
Edmond, Oklahoma 73012
lugvg1@r.postjobfree.com
OBJECTIVE: Seeking a position as an Desktop/Helpdesk Specialist
CAREER OVERVIEW
Skilled Help Desk Technician and Network Administrator with 3 years of experience providing PC and Client/Server tech support for small to large sized businesses. Experience diagnosing, strong “hands on” troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experienced in information systems and customer service operations providing service by communicating effectively with technical and non-technical staff. A results-driven IT professional with extensive experience in administration and support of information systems.
SUMMARY OF QUALIFICATIONS
DoD Secret Security Clearance
Network Plus Certification
Army Achievement Medal for performance as an Information Management Officer (IMO)
Able to make difficult decisions in stressful situations
Attention to detail for users to maintain access at workstations and the network system
Excellent English verbal, reading, and writing for documentation and presentation purposes
3 years "hands on" experience with military network and communications
Problem determination and repairs of PCs and networks to maintain connectivity
Ability to work as a team member and leader to get assigned task completed successfully
CERTIFICATIONS
CompTia Network Plus
Information Assurance (IA) Level 1 Certification
Information Assurance Security Officer (IASO) (Level 1)
EXPERIENCE
Information Management Officer for United States Army to troubleshoot, maintain, and monitor a network consisting of 854 users and 12 network printers
Provided network security and protecting systems from malicious activity
Submit tickets on Remedy system to a third party source
Accountability of equipment by creating logging systems and inventory checklists
Worked with other network sources with maintenance in network and PC repairs
Activated user accounts and controlled access list of users on network
Install and manage LAN/WAN
Ethernet
VoIP using SIPR connecting teleconferences for users
OPERATING SYSTEMS
Windows XP/Vista
Microsoft 2003 Server
Windows 7
SOFTWARE
Symantec Antivirus
MS Office 2000/2003
MS Exchange
MS Outlook
Firewalls and border security
Remedy
Group Policy
Active Directory
EMPLOYMENT
United States Army April 2009-August 2011
-S-6 Information Management Officer for the military network duties included maintenance and install software and hardware components, re-imaged desktops, created user accounts following government policies and procedures, provided security to obtain information integrity and network security, performed system updates, while managing the helpdesk
EDUCATION AND TRAINING
High School Diploma, Edmond Santa Fe High School, Edmond, Oklahoma
United States Training Center, Ft. Gordon, Georgia: 24 semester units in Information Technology
-Learned digital communication systems, PC repair and maintenance, computer systems and applications, computer network fundamentals, and computer operations systems
Skillport: 40 hour specialized training classes in Network and Security Plus
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