Customer Service Professional

*** ******* *********, ** 269-***-**** *********@*****.***

Zachary L. DeYoung

Objective

Qualifications

My objective would be to work for a company where I could develop good relationships, grow personally and professionally while contributing to the growth of the business.

-Over 5 years of experience in direct sales and customer service with a great success record

-Great with customer service and the ability to problem solve for best results

-I have the drive to succeed in new opportunities

Experience

6/2011-Present FedEx Ground Kalamazoo, MI

Package Handler

• I run the small package area, I am responsible for scanning and sorting packages as well as making sure they make it to the proper load banks on time.

6/2010-4/2011 Great Lakes Shipping Co. Kalamazoo, MI

Server

• At Great Lakes I held responsibilities such as telling guest our daily specials,

taking guest dinner orders, running food, and cashing guest out. While

working here I learned a lot about fine dining as well the proper way to

present myself in such an environment.

6/2009-7/2010 Finleys Grill Kalamazoo, MI

Server / Cook

• Took guest orders and tended to their every need as well as keeping up

with side work and daily cleaning projects, I Also cooked on the line.

4/2009- 9/2009 Hickory Management Kalamazoo, MI

Lawn crew

• At this job I ran a lawn crew and was in charge of the landscaping plans at each property. As a manager I advanced my skills as a team leader that I

had gained in my previous management experience.

8/2008- 5/2009 Chili’s Bar and Grill Kalamazoo, MI

Server

• Took guest orders and tended to their every need as well as keeping up

with side work and daily cleaning projects.

8/2007- 7/2008 Logan’s Roadhouse Kalamazoo, MI

Server

• Took guest orders and tended to their every need as well as keeping up

with side work and daily cleaning projects.

12/2006- 7/2007 Glasstree Web Design Kalamazoo, MI

Sales Rep

• sold custom web sites to business owners over the phone. This was great

sales experience because I got to experiment with a lot of different sales

techniques while working alongside a very successful business owner.

10/2004- 11/2006 Triton Ind./ Kirby Sales Kalamazoo, MI

Sales Manager, Crew Leader Clearwater, FL

• As a Kiby sales rep I was top seller for 11 straight months through which I

Won many trips and awards. As a Manager I was in charge of hiring,

training, and closing deals. I really grew professionally at this job, I learned

how to read people and deliver a pitch that would tie a customer in and

make them desire my product.

Education 2009-Present Kalamazoo, MI Kalamazoo Valley Community Collage

2000-2004 Kalamazoo, MI Kalamazoo Christian High School

Interests Snow skiing, computers, friends, sports, reading and learning new things!

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