Sales Customer Service
Resume:
VIKAS SAINI +1-516-***-****
E-mail :- ********@*****.***.***
Team- oriented pharma professional with NINE years of experience in Pharmaceutical giants like Forest Laboratories Inc., Elder Pharma INDIA (Ltd) & Sanofi Aventis Ltd. proven ability to assess client need to effectively promote goods and services. I am highly motivated, self-starter with strong interpersonal and persuasive communication skills; expert in establishing rapport and client trust.
Professional Strengths:-
► Market Research & Analysis ► Customer Service Orientation
► Business & Strategic Planning ► Public Relations Skills
► Persuasive Communication Skills ► Team Training/ Supervision
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Professional Qualification:-
• MBA in Marketing
• Bachelor in Pharmacy with a GPA of 3.7 from INDIA.
• Pursuing Pre-Pharmacy from Nassau Community College.
Computer Skills:-
WindowsNT/2000/xp, SQL Server 2005, Microsoft word, excel, Power point, Project management.
Technical Skills:- Ability to operate ZED carding blister packaging machine, WOLF pouching machine, IMA machine, Fantasy blister carding machine, STI over encapsulation machine.
Work Experience:-
Forest Laboratories Inc.
(Oct 2008- Present)
Responsibilities:-
• Perform unit operations like weighing, blending, granulation, compression, coating and encapsulation.
• Follow approved batch records for the manufacture of experimental and clinical batches.
• Provide support to Research Associates and Scientists assigned to projects.
• Develop and optimize new labeling and detection strategies
• Released for Label inspection and very well aware of sequential and randomized labels.
• Inspect, and create master label copies in ClinPro label software for Randomized, Double Blind, and Bi-lingual clinical trial studies to meet FDA regulations in Phase 1, 2, and 3 clinical trials. Extract pertinent information from the Medical Protocol to ensure correct label design.
• Perform data analysis; write reports and present results and project assessments to Senior Management.
• Set-up operates and disassembles processing equipment in accordance with Standard Operating Procedures and cGMPs.
• Worked effectively on ZED carding machine, Wolf, and IMA Blistering machine.
• Secondary packaging of blister cards, blister pack cutting operation, pouch leak testing procedure, blister card labeling.
• Perform in-process physical testing of batches.
• Assigned designee room leader managing 3 other technicians to carry out specific client projects.
• Worked on most of the studies including LAS-MD, Milnacipran, Dutogliptin, Memantine etc.
• Well aware of the SOP's and cGMP's for corresponding procedure.
• Working independently without supervision on a regular basis.
• Serve as a member of cross-functional teams to achieve strategic goals within defined targets.
• Worked in secondary for verifying codes, scanning, applying labels, and packaging.
Sanofi- Aventis LTD-
(July 2005 –July 2008)
Responsibilities:- joined the organization as a dvt executive for launching, event management & sales in hospital team, the profile of my job was to launch, create awareness and manage events for dvt prophylaxis in Indian patients. I have to convince doctors and other Para-medical staff of the hospital to make protocols for dvt prophylaxis and risk assessment module orientation by conducting various cme’s, dvt free zone and other scientific orientation programmes with the leading hospitals and key opinion leader doctors. To convince other doctors for the need and use of dvt prophylaxis in various set of patients I was associated with the no.1 low molecular weight heparin - clexane (enoxaparin) in two strengths- 20 mg and 40 mg and to convince the hospitals for risk stratifying there patients entering in Intensive Care Units and other wards for dvt prophylaxis, clexane is the only one mwh which have bunch of evidences in shape of studies and trails to prove its superiority. The biggest responsibility was to have all the information about my key accounts on daily basis like no. of patients admitted, diagnosis done, doctors involved in treatment, what all the medicines given, there company name and brand names and to make such a chain to get immediate information if any competitive brand has been prescribed and by whom and if so then take care of that set with immediate effect so that I can have an immediate event to bring that doctor or hospital for my brand.
Elder Pharma (INDIA) LTD
(Nov 2001- June 2005)
Elder Pharma is a pharmaceutical organization that has been rated as 7th largest organizations having pharma operations in INDIA. The organization has 04 divisions and has its own production and R&D unit in India (Mumbai).
Responsibilities –
• Worked as Area Sales manager for this giant pharma organization in INDIA (New-Delhi) took care of sales & marketing, clinical presentation, CRM & CME activities, brand enforcement and approvals, govt. tenders & supplies etc.
• Leading people for the planning and execution of projects related to Competitive Intelligence, Market research (Secondary), Sales Force Effectiveness, Data analytics, Market assessment, In-licensing opportunity assessment, Business Intelligence and various other market related solutions specific to client.
• To lead the project, engaged in the project management and planning
• Understand the business needs of the client
• Understand and analyze the data using various IMS datasets:-
• National Sales Perspectives (NSP)
• Integrated Promotional Services (IPS)
• National Disease Therapeutic Index (NDTI)
• National Prescription Audit (NPA)
• Launching & Maintaining brand standards through marketing activities for Healthcare segment.
• Goal Setting, maximizing profitability through business planning, building strategies & extensive value creation.
• Implementation of management techniques, market mapping, competitor benchmarking, customer segmentation & activity cost modelling.
• Advising top management with creative solutions to business problems through a 360º vision approach.
• Coordination, strategic utilization and deployment of available resources to achieve organizational objectives.
Brand Management / Customer Relationship Management:-
• An aggressive head-hunter in securing new business and expanding existing business.
• Formulating sales strategies for long term revenue growth and target achievement.
• Achieving the predetermined sales targets.
• Relationship building with clients & external associates for securing repeat business & long term customer loyalty.
• Close monitoring and thorough analysis of trends, adherence to forecasts, market penetration, product portfolio, execution processes, customer base, fund and profitability levels and strategizing the issues with the top management.
• Played stellar role with aggressive frontal leadership resulting in increase in sales profitability levels.
Team Management:-
Building and leading teams and Team Training in the process realizing the potential of every member of the team.
Setting performance parameters/ deadlines, delegating work, checking delivery standards and giving feedbacks.
Building a collaborative environment within teams and competitive environment among teams thus maximizing the learning experience of each team member and ensuring the development of team capabilities.
• Achieving objective for brand/portfolio, analyzing sales and market share.
• Designing marketing strategies for new product. Working on its development along with R & D department.
• Maintaining brand profitability through pricing, and public relation.
• Brand development, different approach for brands at different stage of their life cycle.
• Analyzing efficiency of field force, whether they are communicating and selling the right product concept.
• Budgeting and sales forecasting.
• Training the field staff
• Anticipating market conditions, employing market research as a valuable tool.
Secondary Responsibilities:-
• Sales Promotion – Engaging Customers.
• Coordinating with various departments (Supply chain/ R& D)
• Facilitating field staff – providing promotional inputs
• CRM services for customers
• Moderating and approving sales forecast done by field people.
• Attending various conferences related to Brand Portfolio & Pharma Healthcare Sector to upgrade knowledge.
• Developing proper relations with Doctors and engaging them in CME (Continuing Medical Education), supplying medical journals to them.
• Coordinating and communicating to various related departments to strengthen distribution network.
International Orientation:- Multilingual skills include fluency in Hindi, English and Punjabi extensive travel throughout USA and former resident of India.
Reference: - Available on request.
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