Customer Service
Resume:
Glinda McKelroy
*** ****** ***** ***: 469-***-****
Garland, Texas 75041 ********@*****.***
Professional Summary
Customer Service specialist with extensive experience researching customer concerns of increased difficulty and complication. Demonstrated ability to solve problems and troubleshoot, input and edited data with high degree of accuracy, and manage inbound / outbound calls. Streamlined processes and improved efficiency by developing and updating new procedures and documentation in accordance to federal regulations. Team player with excellent communications.
Professional Experience
Pretty Darn Fast Inc., Dallas, Texas 2008 - Present
Contract Labor in Logistics
Delivery of product orders from Transtar Indestries (transmission parts wharehouse) to local clients.
Collection of money for product orders.
Return of merchandise to distributer for credit to clients accounts.
Experian Americas, Allen, Texas 1993 -2007
Consumer Response Associate III
Interpreted, analyzed, and evaluated client responses to all incoming documents in preparation for scanning or data entry.
Ensured information complies with applicable laws and regulations.
Processed dispute documents that required editing through the database system.
Performed account history maintenance to update credit profiles using specialized systems when necessary.
Maintained database integrity by ensuring data quality an accuracy.
Evaluated information supplied by clients and applies it to correct credit profile.
Ensured federal compliance by training new employees on evaluations and updating Consumer Disputed Verification forms in database.
Improved consistency and quality by developing response process manual providing written resource of law and policy outlines.
Maintained file integrity by developing process for phone verifications and subsequent documentation.
Communicated by phone with consumers and clients during the investigation process to facilitate progress, answer questions and obtain information.
Transferred request to other personnel or departments, as necessary.
Previous Professional Experience
Client Services Representative & Customer Service for CSC Logic.
Computer Skills
Microsoft Windows: Outlook, Excell and Word
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