Customer Service Manager
Resume:
Courtney Smart
**** *** ***** ******, ******** CA 92009
********.*******@*****.***
Objective
Server with excellent customer service skills seeks crew member position with possibility for advancement.
Experience
Food Server
8/2009 – 6/2011 and 12/2011 – 03/2012
La Costa Glen Retirement Community, Carlsbad, CA
• Provided table service within fine dining environment
• Took orders and answered questions about menu items
• Prepared place settings & linens and set tables for breakfast lunch and dinner
• Cleared dishes from tables before, during and after meal services
• Washed and distributed clean dishes to work stations as needed
• Ensured upgraded orders were billed to resident accounts
• Packaged “to go” meal orders for home delivery services
Waitress
8/2011 – 12/2011
Risky Business, Tucson, AZ
• Provided table service within fast-paced dining environment
• Took orders and answered questions about menu items
• Prepared place settings & linens and set tables for dinner
• Cleared dishes from tables before, during and after meal services
• Ensured accurate orders into computer systems, and accurate check service
• Kept kitchen stocked and clean before, during, and after shift
Crew Member/Shift Lead
8/2008 – 8/2009
Cold Stone Creamery, Carlsbad, CA
• Expert “Mix Master” Ice Cream Maker and customer greeter/server
• Built ice cream cakes and cupcakes according to specifications
• Made fresh waffle bowls and cones
• Washed dishes, mopped, swept, and kept store clean
• Provided customers with superior, friendly service
• Closed, opened, and supervised crew members
Education
MiraCosta College, Oceanside, CA
8/2010 – 5/2011
Took select courses towards lower division GE requirements
Vista Adult High School, Vista, CA
High School Diploma
July 15, 2010
References
Nureen Albanna, Dining Room Supervisor, La Costa Glen, 707-***-****
Wes Gordon, Dining Services Manager, La Costa Glen, 760-***-****
Matt Morris, Restaurant Manager, Risky Business 520-***-****
Contact this candidate