im Urgently looking 4job. MY EXP IS Executive Operations in CCE sale

CURRICULUM –VITAE

AMAR GUPTA

Mobile No.- 099********

Email Id: ****.*******@*****.***

Current Address:

Block-C -441, New Ashok Nagar, Delhi (NCR) 110096 very close to noida sec-7

CAREER OBJECTIVE

To work in an organization where I can be constantly enhanced and I can contribute to the development of the organization. I am a self-motivated, confident, enthusiastic, team spirited player who loves facing challenges. I firmly believe in “conformation to requirements”. I am a cooperative person who loves quality, perfection and teamwork. I look for the smallest opportunity to take responsibility and work often on practical grounds. I have good communication and interpersonal skills with strong analytical planning and negotiating abilities.

JOB EXPERIENCE

• Currently Working from 17 MONTHS in Magus Customer Dialog (HomeShop18)

as a Sales Executive… (Voice profile) FC-24, Sec-16A , Noida

• Worked For 13 MONTHS as a Tech. Support Executive

in EA-Sports (US) process (IENERGIZER)

• Worked as a Sr. Customer Care (Voice profile) FOR 7 MONTHS in

IndiaTimes process (IENERGIZER) A-37, Sec-60, Noida

Role

Homeshop18 - Sales Executive Profile (Domestic)

Handling Inbound Calls, booking the Orders of the customers, Taking and resolving Complaints & queries , Troubleshooting on Calls , Upselling products, Convincing for other products, Giving satisfaction to customers, building relation with clients, providing Customer Services.

EA Sports - Technical Support Executive (International)

Troubleshooting the US. Clients for Games testing by Chatting , mailing & Voice.

IndiaTimes- Sr. Customer Care Executive (Domestic)

Handling Inbound Calls, booking the Orders of the customers, Taking and resolving Complaints & queries , Troubleshooting on Calls , Upselling products, Convincing for other products, Giving satisfaction to customers, building relation with clients.

Skills

• Excellent communication skills, both oral and written in English & Hindi.

• Skillful in maintaining public relations with clients and Can handle pressure.

• Good Convincing skills & Proven track record of achievements.

• Fluent in verbal & written English communication

• Good Selling skills in Inbond & Outbond both, as well as excellent in handling Complains & good Technical knowledge, comes upto the satifaction of the the Clients

• Knowledge of computers is essential and Open for new Idea’s

• Knowledgeable in Microsoft Office

• Performance driven.and Enthusiastic

• I also have the basic knowledge of computer hardware.

• Typing Speed is 35 w.p.m.

EDUCATIONAL QUALIFICATION

QUALIFICATION BOARD/UNIVERSITY MAJOR SUBJECTS YEAR OF PASSING MARKS

High school ICSE Board Hindi, English, Science(PCM),

Computer Application

History & Civics, Geography,

Environmental edu. 2007 74%

Intermediate U.P Board Hindi, English, Maths, Physics, Chemistry 2009 70%

Result Awaited Graduation done B.com 2012

INTEREST & HOBBIES

1 Browsing over Internet and do Well chatting on social Sites

2 Listening to music and Singing Songs

3 Playing cricket,Football,etc.

PERSONAL DETAILS

Father’s Name Late Mr. Narendra Gupta

Mother’s Name Mrs.Nirmala Gupta

Date of Birth 15th Aug. 1990

Marital Status Single

Nationality Indian

Language Known Hindi and English.

Declaration

I declare that all the particulars given in these Curriculum Vitae are true to the best of my knowledge and belief and I have not willfully suppressed any material fact.

AMAR GUPTA

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