Customer Service Health

Ernest T. Anye

*** ******* ****** • Shreveport, LA 71104 • 954-***-**** • ******@*******.***

OBJECTIVE: An Information Technology position in a dynamic work environment.

PROFILE

• Highly organized, diligent and responsible, able to plan and implement complex projects and programs to meet organizational needs.

• An enthusiastic and thorough instructor and team member, able to convey information with clarity and patience.

• Computer skills include Java programming, ASP.net, C#, VB.net, SQL, SPSS, Access, Microsoft Suite, Dreamweaver. Very familiar with SDLC.

• A quick learner, able to absorb new material with ease.

EXPERIENCE

Oct 2011 – Present: Certified Technical Advisor/ Sales Specialist, OfficeMax, Shreveport, LA.

- Perform hardware and software troubleshooting and diagnostics for technical products.

- Provide technical expertise and top notch customer service to enable a complete solution to customers’ needs.

Jan 2011 – Aug 2011: Advanced Technical Support Specialist, Teleperformance, Shreveport, LA.

- Provided advanced technical support for customers of a major telephone carrier. Duties included troubleshooting network and hardware issues on telecommunication devices and computers.

2009 –2010 : Graduate Assistant, Northwestern State University, Natchitoches, LA.

- Teaching Responsibilities included:

• Instructor, Personal and Community Health Online;

• Instructor, First Aid and CPR on-campus;

• Teaching Assistant, Personal and Community Health on-campus.

- Coordinator, Fresh Campus (Collegiate Initiative of the Coalition for

Tobacco- Free Living, Louisiana).

- Planned, implemented and evaluated week-long health program culminating in

the Great American Smokeout.

- Designed web site for Northwestern State University Health and Human

Performance department.

Summer 2010 : Health Coordinator, Turning Point Services Inc, Shreveport, LA.

- Performed data collection and analyses and implemented program to track

student attendance and participation.

- Performed configuration and maintenance for computer hardware and peripherals.

- facilitated program evaluation.

2004 – 2008 : Research Associate, LSU Health Sciences Center, Shreveport, LA.

- Conducted Basic Science research in Virology.

EDUCATION

2009 – 2010 : M.S., Health Promotion, Northwestern State University, Natchitoches, LA.

- GPA = 3.91

2000 – 2003 : B.S., Computer Science, Grambling State University, Grambling, LA.

- GPA = 3.73.

- Programming languages include Java, C#, SQL.

- Relevant coursework includes Advanced Programming Techniques, Data

Structures and Algorithms, Software Engineering, Database

Management Systems.

VOLUNTEERING

- Community Renewal International, Shreveport, LA.

HOBBIES/ACTIVITIES

Tutoring, Guitar, Reading, Volleyball, Soccer.

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