Customer Service Representative

Elnaz Sarraf

**** ****** *****, *** *, San Jose, CA 95124

Cell Phone: 408-***-****

http://www.elnazsarraf.com ********@*****.***

OBJECTIVE

To obtain a challenging position to be able to show my creativity in Graphic Design, Web Design, Visual Design

PROFESSIONAL EXPERIENCE

07/2012 to Present (Part-time/Contract) – Hours are completely flexible

UI Designer/Graphic Designer at Getinsured.com – Palo Alto, CA

• Responsible for creating marketing material such as business cards, posters, flyers, etc.

• Responsible for ordering prints and do some in-house printing.

• UI Design for insurance software and backend.

• Front-end development using bootstrap, eclipse, SpringSource

• Designed company’s RFPs (300+ pages), corporate catalogs, and PowerPoint Presentations

09/2009 to 05/2012

Creative Director at E Design Group - San Jose, CA

• Responsible for creating user-friendly websites for start ups and small businesses

• Responsible in creating online and print ads.

• Lead designer in all graphic and web design projects

• Designed fan pages, landing pages, and email marketing templates

• Designed Business cards, letterheads, flyers, brochures, posters, CD labels, folders, door hangers, flash 2D banners, signs, postcards and other marketing materials.

• Managed company’s e-Commerce printing website and clients (pre-fighting projects)

05/2010 to 07/2010

California State University East Bay

Pioneer Newspaper - Hayward, CA

Graphic designer (Summer Internship)

• Responsible for laying out the newspaper and creating ads

06/2009 to 12/2009 (Contract Job)

B.E.N. EXIM, INC - San Jose, CA

Graphic and web designer - Customer service representative

• Responsible for creating user-friendly website for this startup company

• Assist in creating portfolio for the company in print and online version, also in demo CD.

• Responsible for creating weekly newsletter for company's activities

• Consult with clients about their web and graphic needs

• Designed Business card, letterhead, flyer, brochure, poster, CD label, folder, door hanger, flash 2D banners, etc

• Lead marketing team for getting more results in creating better workspace

08/2008 to 05/2009

Minuteman Press - Santa Clara, CA

Graphic Designer - Prepress Operator - Customer Service Representative

• Responsible for creating various types of printable advertisements

• Assist in consulting with clients for their advertising needs

• Responsible for creating prepress sheets for RIP and making sheets ready for color offset printing

• Responsible for making templates for Die cuts

• Responsible for Digital printing and operating

• Designed Business card, letterhead, envelope, flyer, brochure, poster, CD label, folder, door hanger, tag, NCR form, photo retouch, etc

02/2008 to 08/2008

Pezhvak Advertising Corp. - Saratoga, CA

Graphic Designer - Web Developer - Marketing Assistant

• Responsible for Monthly Persian Newspaper layout and designing yellow pages and pocket calendars

• Assist in marketing and sale for advertisements

• Responsible for color and B/W ads for the newspaper and yellow pages

• Responsible for creating online version of the newspaper, uploading and troubleshooting the website

• Responsible for all prepress operations

• Designed color and B/W ads, newspaper layout, photo retouch, yellow pages layout, online news paper

08/2007 to 01/2008

Macy's Oakridge - San Jose, CA

Sales Associate - Customer service representative

* Responsible for cash register and the area’s safety

* Assist in consulting buyers for their needs

EDUCATION

Fall 2010 - Spring 2012

California State University East Bay - Hayward

Art B.A – Option Multimedia G.P.A 3.6

2007 - 2010

West Valley College

Digital Media and GE Certificate G.P.A: 3.8

2001 – 2003

Shariati University, Tehran, Iran

Associate of Arts Degree in Graphic Design G.P.A: 3.7

1999 – 2001

Hefdahe Shahrivar Technical High School, Tehran, Iran

Graphic Design Diploma G.P.A: 4.0

PROFESSIONAL SKILLS

Bootstrap, XAMP, Eclipse, Photoshop, Freehand, Corel Draw, Flash, FrontPage, HTML/XHTML, Basic C++, Adobe Premier, Adobe Image Ready, Word, PowerPoint, Outlook, Adobe Acrobat Professional, Dreamweaver, Adobe Illustrator, Adobe InDesign, Quark Xpress, After Effects, Final Cut Pro, Print Production, Basic JavaScript, CSS, Mac OS, Windows XP, ME, 2000, Vista, 7, Keynote, PHP, Wordpress, Joomla, OpenCart, ZenCart, Magento, Drupal, SpringSource

LANGUAGES

Farsi/Persian: Native speaker

English: very Good written and oral communication

Turkish: Excellent

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