IT Support Specialist

Darren Moscatelli

**** ********** **.

Southaven, MS 38671

901-***-****

****************@*****.***

Objective: IT Support, Service Technician, looking to maintain and troubleshoot

network systems, POS systems, and hardware, while providing end user support.

Skills: Installation, configuration, maintenance, and troubleshooting information

technology equipment. Customer service, leadership, written and oral

communication, and attention to detail.

Hardware

PC Hardware Mac Hardware

UPS Systems Multifunction Printers

High Volume PC Manufacturing Handhelds and Smartphones

Server Hardware Routers and Switches

Network

TCP/IP Remote Access

FTP HTTP

Network Cabling HTML/XHTML

LAN Wireless

Software

Windows 95 through 7 Windows Mobile

Windows Server 2003-2008 MS-DOS

Mac OSX Web-based E-mail

Linux Outlook

Microsoft Office Suite Adobe Reader

IE Explorer and other browsers Adobe Photoshop

JDEdwards Bloomberg

Virus and Spyware Removal Android/iPhone

Thomson One

Job Responsibilities

Hardware and Software Support Team Lead

Network Support End User Support

Manufacturing PCs and Laptops

Certifications: Education

A+ Spring 2011 Hernando High School 1999-2003

• Two years of Computer Engineering

Experience: Independent Consultant Southaven, MS September 2009 – Present

IT Service Technician

• Assist clients with hardware, software, and network issues.

• Provide training to clients when needed.

• Build custom computer systems and networks for clients.

ASI Southaven, MS September 2008 – September 2009

IT Support Technician/Manufacturing Lead

• Maintain location’s infrastructure by locating and troubleshooting hardware and network issues.

• Build, configure, and quality check hundreds of systems a week.

Flextronics Memphis, TN December 2007 – September 2008

Printer Repair Technician

• Repair and refurbish Hewlett-Packard plotter printers and scanners

PFSWeb Memphis, TN January 2007 – December 2007

IT Support/Manufacturing Lead

• Support all of locations technologies (Handhelds, Scanners, PC, PC peripherals, and LAN)

Best Buy Memphis, TN August 2003 – December 2006

Geek Squad Agent

• Consulted, installed, and repaired home and office PCs and network systems

• Provide individualized customer support through phone, remote access, face-to-face, and e-mail

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