Customer Service Administrative Assistant

DEBRAH GOODMAN

Skills Summary

Responsible & Reliable Excellent Communication & Interpersonal Skills

Eager to learn & accept varied Assignments Adapts to working alone or in a team

Excellent computer skills, including MS Word, Excel, Access, and Outlook

Imy Wax & Associates Chicago, IL

O6/11 – 09/12

Administrative Assistant (Part Time)

Overall clerical functions using MS Office Suite

Filing, Faxing

Answered phones, data entry, sorting

DeVry University Chicago, IL

11/11-02/12

Temporary Office Assistant

Overall clerical functions using MS Office Suite

Filing, Faxing

Made appointments for staff using Outlook

Answered phones, data entry, sorting

Set up tests and entered results

The Anti-Cruelty Society Chicago, IL

10/09 – 07/11

Veterinary Assistant

Assist with physical examinations and with patient recovery after surgery

Administer medications and fluids as required

Observe eating habits and regularly clean cages

Donalee Markus & Associates Highland Park, IL

Teacher Assistant 10/08 – 09/09

Helped students and the teacher in organizing assignment packets

Assisted students with assignments and checked their work

Aided students in fulfilling their housekeeping responsibilities

i-NetSales Partners.com Chicago, IL 01/06 - 09/08

Business Operations Coordinator

Assisted clients at front desk and handled telephone inquiries

Followed-up on customer issues and proposed appropriate solutions

Responsible for shipping and receiving, inventory control, and data entry

Facilitated improved communication between management and employees

Annie Sez Mt. Kisco, NY

01/04 - 01/06

Retail Sales Associates

Built client sales through personalized service, call-backs, and follows-up

Responsible for daily inventory reports and stock maintenance

Assisted in creative visual presentation and new floor displays

Hu-Friedy Manufacturing Corporation Chicago, IL

01/01- 12/03

PC/Data Technician

Provided quality technical support with a high degree of internal customer satisfaction

Responsible for desktop support, hardware, software, intranet and connectivity

Oversaw desktop configuration, including app integration, and maintenance

Education

2011 Pyramid Career Institute Chicago, IL

Awarded A Certificate in Computer Technology for Customer Service

2001 International Academy of Design & Technology Chicago, IL

Awarded an AAS in Interactive Media

1997 New England College

Awarded a BA in Communication Henniker, NH

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