Customer Service Manager

VICTOR M. VALERO

Phone Cel.- 915-***-****

e-mail: *********@*******.***

Objective

A challenging position as a Plant Mgr / Materials Manager / Operations in a growth-oriented organization which offers diverse job responsibility and the possibility for

advancement.

SUMMARY: Degreed bilingual (Spanish/English) professional with over twenty years in the Automotive and Electronic manufacturing industry.

Experience in Supply Chain Management, Materials, Planning, Customer Service and Operations.

Excellent working experience with: MRP, MFG-PRO,AS400,SAP, Lean Manufacturing, ERP Systems, MPC, JIT and Kanban concepts.

EDUCATION/ TRAINING

• B. S., Industrial Engineering (Production), Instituto Tecnologico Ciudad Juarez

• Manager Modeling – General Electric

• Facilitation Skills for Team Leaders – University of Texas at El Paso

• Team Work - TRW VSS

• ISO 9000 – Internal Auditor – Reynosa Mex.

• Materials Management – APICS University of Texas Pan American

• Production Activity Control – APICS University of Texas Pan American

• Just In Time – APICS University of Texas Pan American

• Inventory Management – APICS University of Texas Pan American

• Execution and Control of Operations APICS – El Paso / Juarez APICS – UTEP

• Master Planning CPIM – University of Texas Pan American

• Diplomado Production Administration and Inventories – Progress Monterrey Mexico

• Lean manufacturing – TTE – Siemens VDO

STRATTEC Security Corp.

El Paso Distribution Center Mgr-( 2009-Present )

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement departmental procedures.

• Communicate with regional and corporate management relevant changes in customer expectations.

• Schedule and coordinate work assignments within the customer service group.

• Participate, as required with the Product Business Manger and Product Business Teams in customer problem analysis and corrections.

• Conduct customer service meeting concerning customer expectations, product application, and delivery expectations.

• Prepare status reports as required, detailing sales, delivery, trends, and premium freight activity.

• Keep abreast of market developments and industry trends.

• Provide delivery and requirements assistance to customers through keeping abreast of technology changes, which affect applications in customer product.

• Monitor customer inventory status and accuracy activities.

• Analyze customer requirements and collate data toward the master production schedule.

• Monitor, develop, and implement customer awards programs.

. Maintain inventory accurately in the warehouse

. Organize staff and assign responsibilities in accordance with organizational chart and job

descriptions.

. Attend all El Paso Distribution related meetings, visits, etc.

. Properly coordinate Warehouse personnel to ensure timely shipping/ receiving window

schedules.

Leggett & Platt-Automotive Division

SC- Materials Manager

El Paso & Juarez SC Operations – (2007-2008)

Responsible and manage all SC Operations – Warehousing –Purchasing-Logistics-Customs

Planning and Customer Service

Develop and establishing KPI’s

Production attainment - DOT-Delivery on Time - CC-Cycle Counting (99.9 % Inv. Accuracy)

DIO – Days of Inventory on Hand (Raw and Finish Goods) - SA – Schedule Attainment (Total and Mix)

Daily Materials availability review vs. schedule

Current Project – Development of new El Paso Warehouse (Raw and FG)

TTE Corp. (RCA – MASA)

SC - Materials Manager - (2003 – 2006)

Materials Organization 200 – Indirect-Direct personnel to support operations –

Group Managers, Receiving/Shipping and Warehousing, Supervisors, Analysts – Expeditors

1st Quarter Materials / SCM Achievements: Mix Attainment – From 75.6 % to 87.2 %, Inventory Value – From 40.2 M to 33.3 M, Inventory Days - From 20.4 to 11.5 DOH, No. Of Trailers - From 65 to 30

- Coordination of materials planning between Procurement and Production Planning

- Responsible of VMI pulls (pull signals for VMI Parts sent to CMI, Kintetsu)

- Responsible of JIT deliveries for sundries components

- Lead the daily materials review between production, materials, procurement and production planning

- Establish KPI to track VMI inventory levels (VMI = Vendor Material Inventory – Under consignment)

- Establish process improvements to fully optimize SAP system and MASA procedures.

Consolidation of RCA / MASA operations with out affecting our customers and maintaining our inventory targets.

VDO Control Systems Siemens VDO Automotive

Logistics and Warehouse Mgr – (JZ- El Paso) 2000-2002

Warehouse Management – Develop and Implementing Cycle Counting – FIFO system – improve inventory accuracy and implementing 5”s concept in warehouses.

Managed all logistics operations whish include Warehousing – Planning – Master Scheduling – Material Procurement – Customs (US & Mexican) Support and follow Quality Programs, Active member of the Lean Manufacturing Team, Minimize the generation of excess and obsolete material, Shipping / Receiving Management. Implemented

T. R.W. Vehicle Safety Systems, Inc. (Reynosa)

*Warehouse Manager

*Business Unit Manager – (1997-1999)

Managed manufacturing operations of an 850 work force team consisting of Manufacturing, Quality, Maintenance, Materials and procurement personnel. Responsible for Scheduling and planning (Production – Control) normal and urgent weekly production. Organized department to implement and follow Process Excellence Program. (Process Engineering - TKT and balancing production lines) saved over 200 k on over time by increasing productivity 20 % in one trimester. Support in process Quality Program established as QS9000.

Utilizing JIT and Kanban techniques reduced WIP inventory and increased inventory turns to 16 turns vs 10 on FY96.

Family Business, Juarez, Mexico - Managed Hardware store business.

ADEMCO

Materials and Production Control Manager (1989-1995)

Created and developed systems for production control and inventories. Established cycle counts program, expedited raw materials and finish goods. We established JIT and Kanban systems in our major production lines. We increased productivity by 40% in final assembly. Reduced on-hand inventory from20 days to 7 days. Key participant in the implementation of MPC (Manufacturing Planning & Control System) with achieved results in inventory of purchased material reduced 30%, production rate increased by 66%, efficiency for assembly area increased from 45% to 85%, schedule performance (delivery dates) increased from 60% to 90% eliminating critical “Past Dues”

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