communications tech
Resume:
Richard G. Smith
Monroe, Ga. 30655
Summary of qualifications· Strong advocate of teamwork and total customer satisfaction· Highly focused, with strict attention to detail and accuracy· Strong customer service skills· Ability to work independently· Strong analytical and troubleshooting skills / follows test procedures
Computer Literacy Microsoft Word; Windows; Internet
Work experienceSelf-Employment Monroe, Ga 2003-Present Free Enterprise Telephone Fairfield, CT. 1998 – 2003 Computer Network Installations Complete end to end install of Voice and Data Networks using Cat. 5e,Cat. 6, and Fiber Optics Mount patch panel racks, place hubs and switches, and fiber optic trays. Test and verify entire Network. Troubleshoot and maintain existing networks, moves and changes. Utilize VOM’s, Fluke meters, Data test equipment· Works closely with customer to accommodate changing needsSelf-Employment Naugatuck, CT. 1996 – 1998Installations: Wiring and EquipmentSouthern New England Telecommunications Company New Haven, CT. 1970 - 1995Consumer Services TechnicianInstalled and repaired inside and outside wiring to homes and businesses; provided, maintained, and upgraded outside plant facilities. Cat. 3 and Cat. 5 Cabling along with some systems experience.· Implemented repair techniques which resulted in 60% fewer repeat trouble reportsCable Repair Technician Trouble shoot problems, splice, wrap and seal telephone cables. · Worked consistently with interdepartmental groups in an effort to meet customer satisfaction. Outside Plant Technician-Construction Drive and operate heavy equipment-hydraulics, rigging - Aerial Truck operation Frame TechnicianCentral Office-Complete daily orders, make cross connections, troubleshoot, work w/testboard
Education A+ Computer Course; Connecticut Computer Services Connecticut School of ElectronicsSNET Sponsored classes - Cable Splicing, Cable Repair, Tractor Trailer Driving SchoolBullard Haven Technical School
Accreditations Electronic Technician Certificate, Connecticut School of Electronics CT. State T-2 license
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