financial analyst
Resume:
Tamara A. Gates
Charlotte, NC 28262
Home: 704-***-****
Email addresses: **********@*****.***
Profile: A results oriented, professional with extensive experience in banking and brokerage operations. Enthusiastic and hard- working leader with the objective of improving operating performance, profitability and business growth, by providing transparent financial reporting, quality process improvements, leadership, and superior customer service.
Experience Encompasses the Following Key Areas:
• Project Management
• Process Improvements
• Project Coordination
• Budgeting/ Forecasting
• Project Tracking/ Updates
• Staff Management
• Operations Management
• Coaching
• Customer Service
• Staff Training/ Development
• Quality Assurance
• Contract Negotiation
• Problem Resolution
• Troubleshooting
• Workload Planning
• Financial Knowledge
Experience Summary:
• Budget and forecasting, coordination and consolidation of information related to monthly reporting, including preliminary analysis of each business units’ projection.
• Developed cost saving initiatives saving hundreds of thousands of dollars and reducing processing errors.
• Wrote business specification documents, workflows, and presentations for process improvements.
• Wrote and developed (User Acceptance Tests) UAT for automated process improvements.
• Developed monthly and quarterly (Securities Exchange Commission) SEC Reporting to comply with regulatory obligations.
• Successfully implemented cost saving initiatives impacting several departments.
• Reduced operation errors by streamlining and automating several manual intensive procedures.
• Wrote and developed new procedure manuals outlining the automated processes for four business units.
COMPUTER SKILLS: Proficient in the use of Microsoft productivity products including Access, Word, Excel, PowerPoint, and VISIO, Hyperion Essbase financial reporting system
Professional Experience:
Bank of America-Global Consumer Small Business Banking Tech and Ops Group, Charlotte, NC (October 2007-February 2009)
Assistant Vice President, Senior Financial Analyst
• Forecast and Plan Total Cost of Allocations (TCOA) updates for GCSBB Tech and Ops Groups
• Create monthly TCOA forecast reports
• Tracked exceptions for loans that did not comply with guidelines
• Communicate to all lines of businesses the guidance and requirements for TCOA forecast and plan updates
• Create any necessary ad-hoc reporting
• Consolidate and review budget packages for presentation to senior management.
• Analyze and review forecasted and actual cost reporting
Wachovia Bank Inc., Charlotte, NC (May 2006-October 2007)
Corporate Investment Banking Projection Analyst—Associate Officer promotion
• Create and present the Corporate Investment Banking (CIB) Budget and Projection utilizing an Essbase Budgeting System.
• Perform analysis of projection including: allocations, project spend, and corporate impact
• Meet with all lines of businesses monthly to review budget and projection.
• Create any necessary ad-hoc reporting
• Communicate to all lines of businesses the guidance and requirements for each forecast
Page 2 T. Gates
Wachovia Bank Inc., Charlotte, NC (August 2002-May 2006)
Corporate Planning and Analysis- Planning Analyst—Associate Officer
• Create and present the corporate Budget and Projection utilizing an Essbase Budgeting System.
• Calculating the EPS for the corporation and filing the budget with the Federal Reserves and OCC.
• Meet with all Business Segments monthly to review budget and projection.
• Help set budget goals and challenges for Business Segments throughout the corporation.
• Create any necessary ad-hoc reporting
• Communicate to all business and support units the monthly requirements for each forecast
Wachovia Securities Inc., Charlotte, NC (March 2000-August 2002)
Brokerage Operations Supervisor—Associate Officer-promotion
Promotion from Business Analyst to provide strong leadership and to identify and implement process improvement opportunities Effectively work with clients, internal and external to provide superior customer service. Manage daily operations, including supervising employees. First point-of-contact for escalated issues to resolve complaints directly with customers, avoiding broker service interruptions and preventing loss of productivity. Designed and guided process improvement projects and successfully implemented the cost savings, error reducing automation.
• Supervise as many as 15 associates including one Team Leader and one Officer.
• Developed and implemented new cost saving processes via Access automation and workflow redesign saving $235,000 annually and increased productivity by over 672 processing hours monthly
• Comply with SEC (Security Exchange Commission) Rules and Regulations specifically 15 c-3-3 and 17a-13.
• Wrote automation business specifications including cost analysis and developed UAT.
• Wrote and developed new procedures and training manuals specifically for the new automated processes.
Wachovia Securities Inc., Charlotte, NC (September 1999 – March 2000)
Business Analyst, Operational Project Management Team
Relocation to provide project management experience, brokerage experience, and leadership
• Lead Business Analyst on the Interstate Johnson Lane acquisition/ conversion of Wachovia accounts for: Dividends, Physical Processing, and Reorganization Departments.
• Responsible for documenting business flows, mapping systems, and final account reconciliation.
First Clearing Corporation, Richmond, VA (January 1996-September 1999)
Operational Analyst, Operations Projects
• Reengineered brokerage operations departments: Dividends, Reorganization, Mutual Funds, and ACATS. Saved $500,000 annually and increased productivity 3360 processing hours monthly by redesigning workflows, automating manual intensive processes utilizing Access databases and web-based applications.
• Published article on ACATS processing in the First Clearing Corporation News Letter
• Participated in the “Know Your Client” project: Ensured proper client documentation was collected from all new clients, reducing redundancy, creating methods to share information cross-departmentally when permitted.
• Participated in Non-Resident Alien Tax Initiative Project created new documents, processes and workflows to ensure new regulations were met.
EDUCATION: Virginia Commonwealth University, Richmond, VA
B.S., Business Administration
Concentration: Finance
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