Customer Service Manager

SUMMARY OF SKILLS AND QUALIFICATIONS

Extensive experience providing administrative professional support. Excellent customer service skills. General knowledge of spread sheets invoicing and business expense reports. Experience inputting computer data. Knowledge of legal litigation documents excellent organizational and interpersonal skills. Typing: 45 WPM, MS Word, Excel, Internet, Word Perfect, Novell, Alpha/numeric filing and archiving, and 10 key by touch. Language: English and Tagalog

EMPLOYMENT HISTORY

04/2012-Present Olive Garden To go specialist Torrance, CA

•Provide superior guest service, friendliness, and cleanliness using the restaurant’s proven system and routines

•Promptly greeted guests and take orders.

04/2010-07/2010 Pacific Document Signing Accounting Los Angeles, CA

•Typing, filing documents and further common staff duties.

•Input receipts on a computer and print checks for all 4 different offices.

•Help in payroll preparation by calculating all time details and related duties.

•Arranged all invoices to patch up with purchase orders for input into computers.

•Added up all invoices to match check amounts.

03/09-03/2010 House to Home Facility Manager Los Angeles, CA

•Monitor and allocate office spaces and monthly rents collection and light bookkeeping

•Managed weekly repair and maintained details

•Maintain daily records of attendance and tenants records, verified call log

•Maintained first aid and hygiene kit, supplies of equipment and other necessities.

•Conducted on-site visit programs, and supervised the programs assigned to others.

10/07 – 01/09 BARNES AND NOBLE Bookseller Encino, CA

•Provided excellent customer service

•Kept updated on and researched “best sellers” to provide in-depth information about books to customers

•Operated a cash register

•Assisted customers with money transactions including credit cards

•Re-shelved books, magazines videos and CD’s at the end of the day

04/02 – 10/04 MEGAMAX Host / Waitress Seal Beach, CA

•Escort customers to their tables. Explain how various menu items are prepared, describing ingredients and cooking methods.

•Prepare checks that itemize and total meal costs and sales taxes.

•Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

•Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

•Stock service areas with supplies such as coffee, food, tableware, and linens.

•Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

EDUCATION

Santa Monica College, Santa Monica, CA Major: Theatre 2010-2011

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