Customer Service Manager
Resume:
Rachael Sandor
Palm Harbor, FL 34685
***********@*****.***
OBJECTIVE
Provide exemplary work in a business administration position with an accomplished record in the areas of customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills allow me to work effectively with other people at all levels.
QUALIFICATIONS
Collaborative and independent work experience which results in higher productivity
Possess efficient problem analysis skills, Use of judgment and Ability to solve problems
Strong written and oral communication skills proven in successful work relationships
EDUCATION
Bachelor of Science in Business Administration, Management Concentration
SUNY Buffalo State College, Buffalo, NY
Graduated in December, 2010
GPA: 3.5
COURSE WORK
Principles of Management Human Resource Management
Operations Management Strategic Management
Retail Management I & II Managerial Accounting
Sales Methods & Techniques Business Leadership & Ethics
EXPERIENCE
Manager, Just Pizza, West Seneca, NY 2007-2010
•Oversee all employees and coordinated daily team goals
•Maintain employee timecards and submit for processing
•Process administrative duties daily including e-mail, fax, and filing
•Handle current and ongoing training of newly hired employees
•Compile employee paperwork and direct employee requests
•Entrusted with the most complex customer service issues as a result of
exceptional ability to promptly resolve concerns and satisfy customers
•Aid in scheduling on a weekly basis
•Uphold sustainable inventory levels and organize order as necessary
Assistant Manager, Brando’s Pizza, Lancaster, NY 2004-2008
•Maintained facility and oversaw employee activities
•Assisted in scheduling when needed
•Resolved complex customer service issues and employee conflicts
•Handled daily sales amounts and reported sales figures to owner
SKILLS
Advanced Knowledge and Experience with Microsoft Office 2007
Time Management in a fast-paced environment
Organization, Accuracy and Attention to Details
ACHIEVEMENTS
Dean’s List Award, May 2009
Dean’s List Award, December 2010
Relay For Life Participant, 2005-Present
Black Dog Rescue Volunteer, 2010-Present
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