Sales Manager

VEENA DEVI .H E-mail: *********@*****.***

Mobile : +91-984**-*****

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OBJECTIVE:

To work in a stimulating environment that provides challenging opportunities and ample scope for learning with emphasis on individual and organizational growth.

Experience:

10 Months in HDFC Bank Ltd

4 Years in ABN AMRO Central Enterprise Services Ltd.

Roles Accomplished :

Asst. Manager - HDFC Bank Ltd

Executive - ABN AMRO Central Enterprise Services Ltd.

Responsibilities Entrusted in HDFC BANK LTD:

• Handling of cash receipts and payments and ensuring transactions are carries out within the prescribed TAT

• Cash balancing and cash bundling

• Retail FX postings/Gold sales/DD,MC

• Processing of Salary uploads

• Vault custodian

• Monitor large amount movements and report them as reporting schedule

• Identification and closure of TOD accounts on regular basis

• Ensure outward remittances and other retail fore transactions are reported to treasury mid office

• Maintenance of BJR and EOD reports

Responsibilities Entrusted in ROYAL BANLK OF SCOTLAND:

• Facilitating retail-banking operations and opening bank accounts and various banking related processes in AS400 platforms.

• Team management of European Account opening, maintenance and cloure activities. Involved in all phases of authorizing the opening, maintenance, closure and reporting of account opening done by the team. I had the responsibility of checking out adherence of various details of the customer's data and analyzing them and opening of accounts sent from Belgium & other European countries to the defined and planned quality level.

• Worked on various criteria like Belgium clients, Non- Belgium clients and clients falling out of Europe.

• Administering Process Audits and Process Conformance to measure Service Level Agreement. Exposure to SCORE, MIDAS Platforms

• Worked on generation of Process Notes for the Belgium account opening process.

• Exposure to ISO implementation and internal audits.

Achievements in RBS Achievements in HDFC

Completed 9 Endeavor Projects (Process excellence tasks) Reported no Excess or shortage in cash

Bronze ovation for process efficiency Ensured customer satisfaction and TAT consistently for 10 months

One of my achievements was to open 715 accounts in a month which was double the SLA with 99% accuracy Back up for welcome desk and executed the same during needed hours

Belgium team lead from March 2007 Exposure to external audit and reported process adherence and product knowledge

Achieved 2 times the volumes than the last year with less number of FTE'S Efficient participation in sales of various banking products.

Handled more than 200 trasactions per day as a single FTE Trained new joiners on the process and products

Promoted to authorisation from entry level in 9 months Handled training sessions and presentations for new joiners

Completed CSA Level I,II and Efficient Authoriser & Team Management Exam

Academic Qualification:

• Master of Business Administration (Systems & Marketing) from Hindustan College of Engineering under Anna University, Chennai, 2004 - 2006.Attained 74%

• Bachelor of Science from M.O.P Vaishnav College for Women under Madras University, Chennai, 2001 - 2004. Attained 65%

• Senior Secondary from B.B.D. Higher Secondary School, Chennai, 2000-2001 Attained 83%

• Higher Secondary from L.M.D Higher Secondary School, Chennai, 1998-1999 Attained 72%

Technical Skills:

Operating Systems : Windows NT 4.0, Windows 95/98, DOS, Windows XP.

Technologies : C.

Databases : Ms Access.

Packages : Microsoft Office (Word, Excel, Power Point) and SPSS

Quality Standards : CMM, ISO and exposure to Software Quality Management

INTERESTS AND EXTRA CURRICULAR ACTIVITIES:

. Participated in many Seminars and Personality Development Programs

. University Rank Holder in English (UG)

. Class Topper in MBA

. Completed a Course in Project Management

. Junior Level Champion in Carom Board

. Interested in Singing and Playing Guitar

PERSONAL DETAILS :

Husband's Name : R.Bharani Raja

Communication Address : 1E Windsor Apartments, 16, Villivakkam Road

Lakshmipuram

Kolathur, Chennai - 99

Date of Birth : 18/09/1983

Marital Status : Married

REFERENCE:

Available on request.

PLACE: Chennai

DATED:

(H.VEENA DEVI)

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