Omar English
Fort Washington, MD 20744
House# 301-***-****
Cell# 301-***-****
**********@*****.***
Career Focus Administrative/research responsibilities with skills in concept development & innovative thinking.
Experience Summary
• Experienced in clerical, administrative, retail sales, and service duties with a specialization in customer satisfaction through problem-solving
• Proficient interpersonal communication skills; team projects, phone etiquette, student outreach.
• Strong technical command of the English language; familiarity with virtually all writing styles; serious commitment to excellence in the printed and published word.
• Competent researcher, interviewer, and reporter.
• Skilled in the usage of both Microsoft Office software and Adobe graphic design software.
• Well versed in composing, editing and proofreading, most recently as project assistant.
Education B.S., Business Communication, Stevenson University, Stevenson, MD 2011
A.A., Social Science, Allegany College of Maryland, Allegany, MD 2008
Professional
Experience
Customer Service Associate- JCPenney, Waldorf, MD
Date: 06/2005 - 08/2011
• Assisted customers via credit resolution, technical issues, returns/exchanges.
• Maintained inventory for catalog and online shipment stock rooms.
• Served as the clerical operator for in-store calls and phone queries.
Program Coordinator- Stevenson University Gen1 Program, Owings Mills, MD
Date: 08/2011 - 12/2011
• Planned meetings, workshops, luncheons, and field trips for program students.
• Developed graphic itineraries, schedules, blog updates, and memorandums.
• Served as liaison between students, faculty and outside sources who wish to contact the program supervisor directly with questions or information.
Computer Skills
Microsoft Word • Microsoft Access • PageMaker • Ventura Publisher • IBM and Macintosh Systems
Adobe Photoshop • Adobe InDesign • Microsoft Excel • Microsoft Outlook • Microsoft Publisher