Customer Service Technician

H. DAVID MARR

**** *. **** ****** ****** Junction, Arizona 85219

Home Phone: 480-***-**** E-mail: ********@***.***

OBJECTIVE Knowledgeable, conscientious technician seeking position with potential for advancement, allowing my to use established skills while taking on new challenges.

ATTRIBUTES • Provide excellent customer service • Exhibit ability to multi-task and prioritize

• Interact well with staff and clients • Initiate projects independently

• Demonstrate exceptional problem-solving skills • Maintain highly motivated approach

EXPERIENCE Burkhart Dental Phoenix, Arizona

Service Technician 2005 to 2010

Serviced dental equipment

Diagnosed, repaired equipment on site, including sterilizers, compressors, vacuums, chair lights

Tested equipment following in-shop repairs to assure proper functioning

Assisted install crew with installation of office dental equipment

AccuBite Dental Tempe, Arizona

Service Technician 2004 to 2005

Tested, diagnosed and repaired dental sterilizers to proper specifications

Assisted with installation of dental equipment

Shipped and received equipment and parts

Organized warehouse to improve productivity and efficiency

JB Dental Supply Tempe, Arizona

Warehouse Manager 2001 to 2004

Managed warehouse and parts room

Shipped and received equipment and parts

Ordered and took delivery of parts on behalf of service technicians

Installed new equipment

Made bench repairs

Serviced equipment as needed

Hanger Prosthetics & Orthotics, Inc. Lake Havasu, Arizona

Technician/Office Administrator 1993 to 2001

Created artificial limbs from moldings, making appropriate adjustment

Answered phone and scheduled appointments

Handled insurance claims

Dealt effectively with customers, applying one-on-one approach

Addressed customer service needs, successfully resolving needs and concerns

MANUFACTURER CONTINUING • Sterilization Repair Courses Midmark

EDUCATION Pelton Crane

Sci Can

Tuttnauer

Gendex

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