Engineer Electrical

MICHAEL MORIN

***** ** ***** ***** ~ Vancouver, WA, 98682 ~ 360-***-**** (h) ~ *********@*******.***

774-***-**** (c)

TECHNICAL MARKETING ENGINEER

Engineering Program Manager ~Technical Marketing Engineering ~ Hardware Systems Engineering

Highly-effective Technical marketing resource with extensive experience developing, launching, supporting, and commercializing new hardware products. Skilled facilitator with expertise in building effective, productive working relationships with colleagues and customers. Versatile self-starter with excellent organizational skills and flexible approach. Comfortable interfacing in R&D, customer, and field service environments. Extensive experience working with partners and customers around the world, face-to-face and remotely.

Customer Management Technical Support Maintainability Engineering System electrical design System Integration Computer Networking & Security Risk Management Product Engineering Environmental Analysis Serviceability Expertise Customer Satisfaction

KEY ACCOMPLISHMENTS Brought HP “Edgeline” MFD successfully to market and provided technical and account management support for Call centers, level 1 through 3 support organizations Field Partners, Sales Teams and Customers. Provided world class, on-site, Hardware, Firmware and Data Center evaluations for Data Centers and Hewlett Packard Servers around the globe. Drove requirements, development, and qualification of serviceability and diagnostic features for new HP Multi-Function printer Devices (MFDs). Developed strategic programs to reduce service costs by five percent with improved diagnostic solutions. Authored technical support documentation and field training materials, and provided top-tier global support for HP MFD systems.

PROFESSIONAL EXPERIENCE

HEWLETT PACKARD, Vancouver, Washington 2002 -1 /2012

COMPAQ COMPUTER CORP, Marlboro, Massachusetts 1998-2002

DIGITAL EQUIPMEMT CORP, Marlboro, Massachusetts 1981-1998

Hewlett-Packard - Technical Marketing Engineer - Enterprise Inkjet Business (2007–2012)

Served as a single point of entry for escalations in defined area of expertise, specifically the entire electrical/electronic system as well as the end-to-end paper path. Resolved all escalations expeditiously and without repeated occurrence. Managed on-site support for high profile escalations. Represented the product and company in face-to-face executive customer meetings. Defined serviceability and diagnostic requirements for Enterprise Business Multifunction Printer Device using Inkjet technology. Drove compliance throughout product development lifecycle, partnered with R&D to modify designs to ensure compliance. Tracked compliance for top management review. Documented and published whitepapers and technical updates regularly for distribution to customers, channel partners, field service engineers and development groups.

Hewlett-Packard - Consultant II (Expert Level) – Business Critical Systems (2002-2007)

Served as a Server hardware and Data Center technical expert as part of an Engineering Technical Escalations Worldwide SWAT team. This team worked directly for the highest levels of management within HP. We managed Customer escalations and resolved all Hardware, Software, Firmware and Environmental issues. Reviewed Data Center designs to improve uptime performance for Fortune 1000 accounts worldwide.

Compaq Computer Company - Engineer VI (Master Level) – Alpha Systems Engineering(2000–2002)

Worked as a Technical Support Engineer for Alpha Server business. Extensive travel worldwide resolving customer issues on high visibility problems.

Compaq Computer Company - Engineer V (Senior Level) – Alpha Workstations development (1998-2000)

Architected the next generation of Intel based workstations. Co-located in Massachusetts and Texas.

Digital Equipment Corp - System Engineer –Alpha Systems Development (1992–1998)

Performed system engineering role on several new designs including the Alpha server 600 and the ES40.

Digital Equipment Corp - HW Engineer – DEC Chip Development Team (1987-1992)

Managed the physical hardware design team for a series of new CPU development projects including Rigel, Mariah, NVAX and Alpha. Responsibilities included the physical packaging of the chips, cooling, bonding, and the test vehicles (Mother boards) as well as environmental testing stations.

Digital Equipment Corp - Design Engineer – DEC Network Development (1985- 1987)

Key team member in the Networks development group on project designing a secure network controller.

Digital Equipment Corp - System Engineer - DEC High Performance Engineering (1984 – 1985)

System Engineer in High performance development for a massively parallel processing system called Andromeda. The system included sixty four J11 chips on four modules.

Digital Equipment Corp - Electrical Engineer – DEC PDP11 design group (1981 – 1984)

System engineer on several Minicomputer PDP11 designs including the PDP11/23, PDP11/83 and the PDP11/84.

EDUCATION AND PROFESSIONAL DEVELOPMENT

University Of Massachusetts –Electrical Engineering – 1970 - 1973

Data Center Infrastructure and Environment

HP Superdome and C-class Blade installation and support

Implementing Storage works on Unix platforms

In-depth iSCSI and Fibre-Channel solution Technology

C++ introduction

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