Derek's Updated Resume

Derek Jones

**** ***** ***** *****

Fayetteville, AR 72704

Work: 479-***-**** Mobile: 870-***-****

****************@*****.***

My objective is to become a knowledgeable, representative asset to an ethical, prestigious, and reputable company.

Work History

Wal-Mart.com Finance Analyst Feb 2007 – Present

*** Recently promoted to Finance Supervisor (September 2008)

Reviewed/evaluated internet-based merchandise orders for possible financial fraudulent activity; reconciled activity with financial institutions and credit cardholders; performed written/verbal forms of customer service; mediated 'Bill Me Later' orders for Walmart.com department; had contact with the following forms of office machinery: 10-key, data entry, Internet usage, copy/fax machine, telephone switchboard/queue, file maintenance, new hire training, peer evaluations, associate praises/concerns, payroll, handling escalated issues, performing financial adjustments

Quality Inn Hotels Head Night Auditor Jul 2004 – Jul 2007

Placed the customer first, responded to customer concerns, balanced daily shift and audit reports, maintained clean and safe working environment, performed data entry into computer, handled cash drawer, received/made reservations over telephone system, assisted housekeeping staff with availability and readiness of rooms Created company-wide standard for audit procedures and trained five different facilities on these procedures

Buzz Buy Convenience Stores, Store 19 Assistant Manager Apr 2002 – Jul 2004

Placed customer first, responded to customer concerns, handled cash drawer, maintained maximum levels of cleanliness and order within the store, trained new employees, made bank deposit drops, completed managerial paperwork

Education

Southern Arkansas University BA – Marketing May 2006

Skills

Microsoft Office Word, Excel, PowerPoint, Access, Outlook 10 yrs

Personnel Management Evaluations, Hiring/Firing, Training 2.5 yrs

Customer Service Order Processing, Basic CS Duties 5.0 yrs

Project Management Overseeing and developing projects 1.0 yrs

Awards/Achievements

Arkansas State Winner - International Business - Spring 2005

Wal-Mart.com Associate of the Month - October 2007

Wal-Mart.com Associate of the Quarter - Fall 2007

Wal-Mart.com Associate of the Year - FY 2007

Wal-Mart.com Liaison - Bill Me Later

American Red Cross Blood Drive Coordinator - 1300 Building, Wal-Mart Corporation

References Upon Request.

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