Customer Service Sales
Resume:
NADIA Y. BARNETT
Email: **********@*****.***
PROFESSIONAL SUMMARY
Experienced customer service representative and technical professional, committed to providing exceptional customer service with integrity. Self motivated ability to quickly and efficiently learn, and use new systems.
EXPERIENCE
Sprint/Nextel
Store Technician
• Provide technical repairs for Nextel phones
• Order Parts when needed for repairing/servicing phones
• Create, submit, and complete repair tickets in data base
• Assist sales team with explanation of issues regarding customer’s device when needed
• Complete software programming and troubleshooting for each device
• Administration duties including shipping and receiving inventory for store, compiling inventory check lists for filing and inventory/vendor returns
Verizon Wireless
Technical Support Coordinator
• Provide customer support to internal and external customers
• Provide telephonic and/or electronic Technical Support for customers who use wireless data products and services
• Troubleshoot hardware/software issues, identify network/application issues, provide information on how to set-up/use wireless products
• Troubleshoot for PC Operating Systems (Win 95, 98, ME, NT, 2K, XP)
• Provide detailed instructions (with and without connectivity software) on how to set up/configure and troubleshoot wireless data connections for: Blackberry devices, Wireless Modem Air cards 555, 5220, 3320 for PC, tethered connection between Kyocera, LG, Audiovox and Motorola devices, PDA’s, Thera, Pocket PC, and Palm.
• Assist with new hire training
Verizon Wireless
Retail Customer Service Coordinator/Sales
• Duties include resolving billing issues, changes to rate plans, adding, deleting or adjustments of services to individual and business accounts
• Resolve any in store problems with clients in a time effective manner
• Participate in all phases of retail sales, technical issues, conference calls and weekly store meetings
• Assist with new hire training
• Assist with inventory, stock control, order and pricing of phones and accessories
• Assist technician with troubleshooting and replacement of defective cellular equipment/accessories and document all technical transactions
• Function as a cashier and handle money transactions, money drops and payments to accounts
• Merchandise control lead order store collateral and responsible for stocking collateral throughout retail store
Verizon Wireless
Customer Care Coordinator
• Inbound/Outbound calls
• Assist in training personnel on new systems implemented by the company
• Take payments over the phone
• Explain services, features and bills to customers with the ability to make adjustments, credits, or delete charges to account if required
• Handles numerous calls in a timely fashion and document results on each account on per call basis
• Activate new accounts, and responsible for all accounts in certain market regions and knowledge of billing plans, features for each market area
• Function as team leader and assist other customer service representatives in problem resolution and time management on an as needed basis
• Appointed Training Department Assistant (TDA) when needed for rookie
Burnett Temporary Services Feb 2000-Aug 2000
Customer Care Consultant
• Available for temporary assignments as a customer service representative for long and short-term assignments
• Activate new accounts and assist with existing accounts in their billing department
Houston Cellular May 1998-Feb 2000
Customer Care Consultant
• Provide assistance with billing, products, and services
• Up sell for new service and/or renewal contracts
• Assist the sales teams and interdepartmental and outside sales
• Handle inbound and outbound calls with clients and inside sales teams
• Intake orders for equipment and accessories and have items shipped to clients
EDUCATION
Lee College, Baytown, TX
Associates Criminal Justice December 2011
Associates Humanities December 2011
Associates Speech Communication December 2011
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