Information Technology
Resume:
Natalie Benn
Avondale, LA *****
504-***-**** (h)
504-***-**** (c)
*******.****@*****.***
Technical Skills:
Networking:
TCP/IP & LAN/WAN Protocols
Network Technology
Network Systems Management
Network Development
GUI Applications
Operating Systems:
Windows XP/Professional
Windows Server 2003(Cisco)
Linux
Windows Vista
Windows 7
Hardware:
Desktop Repairs
Laptop Repairs
Software:
Microsoft Word, Excel, PowerPoint, Visio
VMware
Install, Configure and Troubleshoot
Communication:
Effective Written & Verbal Communication
Technical Support/Customer Service:
Troubleshoot Hardware/Software
Troubleshoot Network Connectivity
Software Installation Support
Phone and Email Support
Documentation
Education:
ITT Technical Institute, St. Rose, LA
Associate of Science Degree in Information Technology and Computer Networking Systems
Graduation Date: June 2011
Employment History:
Digital Opportunity Trust, Marrero, LA
Tech Intern 07/10-06/11
Troubleshoot computer network problems and concerns daily
Reduced computer problems by 40%
Ensures computer inventory documentation is completed in a timely manner
Wireless network configuration on 2+ laptops daily
Imaged 15+ computer hard drives weekly
Removed viruses from PCs and laptops daily
AT&T SBC Internet Services, Metairie, LA
Customer Services Representative 05/08-06/09
Reduce customer complaints by 50%
Maintain accurate service records by entering data into computer daily
Assist with email creation, browser, and modem troubleshooting
Responsible for issues relating to product features and services
Provide innovative solutions to customers’ problems
Contact this candidate