Customer Service Director

Jonathan “John” Charles Austin

**** ***** ***** **** 513-***-****

Suite 3A ****.********@*****.***

Vail, CO

81657

Education

University of Denver, Denver, CO Graduated June 2011

General Business Major: BSBA

Accounting Minor

Cumulative GPA 3.33

Microsoft Certified Application Specialist in Excel

Experience

Navalytics Specialist,Blog Director, RMVR, Vail, CO October 2011 to Present

Co-director of Social Media, E-mail blast coordinator

Learned to manage a team to get e-mails, posts published in a timely manner

Analyzed marketing campaign efficiency and effectiveness, recommendations

Studied Google Adwords by co-managing the Adwords account

Expanded my knowledge of start-ups by learning how to run a small business

Practiced great customer service, portraying Friendly, Knowledgable, Locals®

Business Development Intern, RMVR, Vail, CO June 2011 to September 2011 Learned Navis, Inntopia and Google Analytics software Gained experience working with a team in a business environment

Analyzed marketing campaign efficiency and effectiveness

Kitchen Attendant, Bombay Bowl, Denver, CO June 2009 to May 2011

Gained knowledge about restaurant operations within a startup company

Responsible for opening and closing duties

Learned register functions and customer service skills

Activities and Awards

“Sherlock Holmes” award from RMVR

Beta Aplha Psi, Professional Accounting Society

University of Denver Varsity Men’s Swimming Team (2009 Conference Champions)

2008 & 2009 Sunbelt Conference Championship Individual Finalist (swimming)

Awarded Swimming Scholarship by the University of Denver

Awarded Provost Scholarship by the University of Denver

Student Sustainability Garden Volunteer (University of Denver)

Habitat for Humanity Volunteer

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