Customer Service Manager

Jin-hoon Chung

***** ****** *** *****, ***********, VA 20120 *******@*****.*** 703-***-****

Education

George Mason University Fairfax, VA

Master of Science, Statistics May 2011

Bachelor of Science, Physics Jan 2006

Recent Course Work (Each 3 Semester Hour / Total 24 Semester Hours)

Analysis/Techniques Applied Statistics Regression Analysis Analysis of Variance

Categorical Data Analysis Multivariate Statistical Method

Compilation/database Introduction to SAS Language/Basic Procedure/Graph/Macro

Survey Sampling

Statistical Report Statistical Consulting

Theory Applied Probability Statistical Inference

Related Experience

Expenditures in NY Municipalities Fall 2010

Main technique Multiple Linear Regression

Tools used Statistical Analysis System (SAS), Excel, Word, Power Point

Objective Estimation of future expenditure with relevant factors such as income

• Discussed with group members to come up with a direction of data exploration

• Transformed data to acquire a scatter plot close to homoscedasticity

• Analyzed outliers and leverages to find observations with unnecessary impact to the analysis

• Selected the best regression model fit using stepwise method

• Discovered colllinearity and covariance to find relationship between variables

• Estimated future expenditure within each municipality

• Constructed a written report and completed a formal presentation in front an audience

Private Tutor Introduction to Statistics Sept 2009 – May 2010

• Built intuition of statistics fundamentals at a college level

• Improved student’s test scores with a review session before every exam

Additional Information

Statistical Analysis System (2.5 years)

SQL, R

Microsoft Word, Excel, and Power Point

US Citizen, Selective Service registered, and able to receive Top Secret/SCI clearance

Additional Experiences

J & J Deli, Inc. Chantilly, Virginia

Manager 40 hours per week January 2006 – February 2011

• Manage all in-store inventories for adjustment of space and food circulation

• Retain more regular customers with friendly customer service

• Budget forecasting to maintain financial stability through budget adjustment on wholesale

products

• Recruit, interview, and train new employees

• Modify store environment with new seasonal menus

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