Network

Nicola M. Salvatore

*** ******** **

Folkston, Ga. 31537

****.*********@*****.***

Cell: 708-***-****

Fifteen years of extensive hands-on experience in network systems maintenance, troubleshooting and repair. Serviced, installed, configured and maintained complex routed LAN and WAN networks. Supervised permanent and contract personnel. Excellent communication skills with the ability to interface at all levels. A team player who also can work well independently. I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.

Experience

9/98 - Present Orland School District 135 Orland Park, IL

Technology Assistant / Systems Maintenance

Maintain and support of technology infrastructure products, including but not limited to servers, routers, network hubs and switches, network operating systems and related LAN/MAN/WAN technologies. Maintain PC’s, Printers, Network and Internet connections copper and fiber optic (Dell, Cisco, Intel, & Foundry switches). Complete weekly reports on repairs and service calls completed. Provide outstanding customer service to staff and facility. Answer email requests for service. Keep advised of vendor upgrades and fixes including switches, routers, firewall products and hardware.

6/95 - 9/98 Sawtek Inc. Apopka, FL

Computer Support Tech

Software & hardware support and analysis, workstation installation,

network cabling, maintain system backup data recovery, setup network logins and security, phone system support

and install user phones. Handle employee complaints and maintenance requests via computer maintenance request tickets.

Technical Skills

• Active Directory, Microsoft Exchange 2000, Office XP, Cisco

Switches/Routers, E-trust Antivirus, Secure

Content Manager, Surf Control.

• Maintain account management, security and backup

• MS Exchange and OWA servers

• SAN backup

• Research common equipment problems

• Resolve and perform repairs

• Monitor buildings district network systems

• Provide written technology tips and guidelines dealing with equipment

• Provide preventative and restorative hardware software maintenance

• Assist building computer aides

• Strong communication skills for relating to colleagues and others

• Excellent attitude to insure a cordial working environment

• Provided assistance at the in-house helpdesk providing technical support by phone and in person to the facilities staff.

• Responsible for loading new software and systems on existing equipment.

• Tested systems to ensure the elimination of bugs or viruses.

• Responsible for performing troubleshooting activities prior to the implementation of new systems.

Education

9/97 - 9/98 Seminole Community College Lake Mary, FL

Computer Information Systems

3/93 - 12/94 Bryant & Stratton Business College Parma, OH

Associate in Applied Business.

Microcomputer Systems Management

Graduated June 1995

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