Proficient Administrative Assistant

Jennifer Marie Sousa

*** ****** **** • West Wareham, MA 02576

508-***-**** • *****.*****@*****.***

Summary:

Proficient Administrative Assistant who is conscientious, polite, caring and friendly, and who enjoys working with a team as well as independently. Works well under pressure, with the ability to adhere to strict completion of deadlines.

Skills:

Accounts Receivable Excel PowerPoint

Outlook Access QuickBooks

Data Entry Maintaining Budgets Customer Service

Efficient Responsible Punctual

Education:

Sullivan & Cogliano Training Centers 2009 Microsoft Office Proficiency Certificate

M.O.U.S. Certified Expert in Word

Experience:

Rockland Trust Company Middleboro, MA 2006-2008

Administrative Assistant, Mortgage Division

• Utilized Mortgageware internal processing system, Mortgagebot system, automated external application systems under the authority of Senior Vice President of Operations

• Assist all Regional Managers and their Loan officers

• Gathered and reviewed information for daily, weekly, monthly and quarterly reports

• Prepared monthly and quarterly reports for approval

• Processed appraisal receipts, credit report, and flood certification fees

• Accounts Payable

• Data Entry for Wholesale Division

• Organized file flow for Operations Department

• Monitored denials and withdrawn files

• Maintained service release records

• Maintained supplies budget

• Order office supplies

• Monitored and maintained all printers, fax and copy machines

• Send out facilities request forms

• Interacted and collaborated with multiple professional co-workers including appraisers, loan originators, vendors and underwriters, as well as the general public

• Software programs include Morvision, Horizon database system and various online programs

• Performed web-based research

• Maintained security of sensitive and confidential client information

• Promoted from Consumer Credit Processor to Mortgage Administrative Assistant, March 2006

Consumer Credit Processor Middleboro, MA 2004-2006

• Utilized Appro consumer application system

• Processed applications for credit

• Processed customer account histories

• Sent and received department Correspondence

• Performed duties of file clerk

• Answered main phone line for department

• Promoted from Branch Teller Clerk to Consumer Credit Processor, September 2004

Branch Teller Carver, MA 2003-2004

• Processed customers’ deposits and withdrawals

• Counted and sorted night deposits

• Processed coin orders

Shaws Supermarkets Plymouth, MA 2001-2003

• Order supplies, inventory

• Scheduler

• Daily shrink report

• Quarterly inventory report

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