Customer Service Developer
Resume:
JEFFERY EMANUEL, BSC., A+, L+, S+N+,AIX, CCA, MCTS, ITIL,OCE
May 14, 2012
To Whom It May Concern,
I am interested in acquiring a IT developer position within your organization, and am enclosing my resume for your review.
Previous positions have strengthened many of the skills and qualities that would make me a valuable employee of your company. In addition to the technical knowledge basis I possess, my ability to effectively deal with a diverse range of people, diffuse potentially volatile situations and create a rapport with each customer makes me a respected part of any IT team.
Some of the qualifications that I bring to the position include:
• Several years’ experience in support environments
• Proficiency in multiple platforms, such as Windows and Unix
• Superior problem solving capabilities
• Outstanding organizational and time management skills
• Solid mathematical foundation
• Highly analytical
• Exceptional interpersonal and communication abilities
• Dedication to providing outstanding customer service
I have enclosed my resume for your review and would welcome an opportunity to further discuss how my qualifications may match your needs. I am available at your convenience for a personal interview.
I look forward to hearing from you.
Sincerely,
Jeffery Emanuel
JEFFERY EMANUEL, BSC., A+, L+, S+N+, AIX, CCA, MCTS, ITIL,OCE
OBJECTIVE
A Canadian born individual, seeking employment within a dynamic organization where my knowledge and experience in IT Operations, along with my enthusiasm and drive for success may be utilized to their fullest potential.
PROFILE SUMMARY
• 4 year B.SC degree – Computer Science
• A+ ,Linux+, Security+, network+ , AIX, MCTS, ITIL, OCE & Citrix Certified
• Design of a number of published Android applications
• Android app Portfolio: https://play.google.com/store/apps/developer?id=The+matrix
• Android summary: Call-waiting Ringtone, lock screen, drawing, social media, bluetooth, &media player apps
• Designer of web templates for business and entire social networking website: http://www.urbanblockparty.com
• Published awaiting approval IPHONE app (titled Alec says Anatomy- an interactive learning game)
• 3.5 years of Windows Domino administration experience
• Typing speed of approximately 70 wpm
• Superior interpersonal and communication skills
• Exceptional problem solving capabilities
PROFESSIONAL EXPERIENCE
IPHONE OBJECTIVE C APPLICATION DEVELOPER
Free Lancer
• Integrated Development Environment: macincloud.com, Xcode using IPHONE SDK.TesFlightapp.com
• Development of a animated human anatomy learning game for IPHONE using Objective C.
•use of: Interface Builder, storyboard, custom delegates, nsnotifications, uitableviews,animation, media players, Photoshop
• published Title: Alec Says Anatomy
ANDROID SMART PHONE JAVA APPLICATION DEVELOPER
Free Lancer
• Integrated Development Environment: Eclipse using Android SDK.
• Development of a coloring book for kids in which all android device buttons are disabled(Child-Proof)
• URL: https://play.google.com/store/apps/details?id=org.jefferyemanuel.paintsafe&hl=en
ANDROID SMART PHONE JAVA APPLICATION DEVELOPER
Free Lancer
• Integrated Development Environment: Eclipse using Android SDK.
• Development of a stylus board for kids in which all android device buttons are disabled(Child-Proof)
• URL: https://play.google.com/store/apps/details?id=org.jefferyemanuel.drawsafe
ANDROID SMART PHONE JAVA APPLICATION DEVELOPER
Sole Proprietor
• Integrated Development Environment: Eclipse using Android SDK.
• Development of a social networking application providing textual message communication
,searching for members, and mailbox storage with login verification.
• The application links to a website performing SQL queries and returning JSON data via web service.
• URL: https://play.google.com/store/apps/details?id=org.jefferyemanuel.blockparty
WEB DESIGNER
VideoQuack
• Development of a online template for re-use on an e-bay store.
• Tools: HTML and JavaScript
•URL to online store: http://stores.ebay.com/Videoquack416
•Link to backup template: http://www.urbanblockparty.com/index-temp.html
WEB DEVELOPER
Sole Proprietor
• Integrated Development Environment: Dreamweaver\notepad++.
• Development of a social networking site providing textual and voice messaging.
Also providing web retrieval of messages, photos and photo gallery,WordPress Blog.
Sole designer of database schema and online storage architecture.
• Tools: Codeigniter (PHP MVC framework),PHP, javaScript, HTML, CSS, MySQL, XAMPP, Apache
JQUERY, JQUERYUI, JSON, CPANEL
•URL: http://www.urbanblockparty.com
ANDROID SMART PHONE JAVA APPLICATION DEVELOPER
Sole Proprietor
• Integrated Development Environment: Eclipse using Java ME.
• Development of a unique program providing call-waiting ringtones
and text notifications during phone call.
• Animation, broadcastreceivers, intents, creation of services,
mediaplayer, soundpools, sms content provider DBs, XML
• Published paid app on android market as: Call-Waiting Ringtones. Author: The Matrix
•URL: https://market.android.com/details?id=org.jefferyemanuel.waitingtones
04/2012–
05/2012
Toronto,ON
03/2012–
04/2012
Toronto,ON
03/2012–
04/2012
Toronto,ON
01/2012–
03/2012
Toronto,ON
02/2012–02/2012
Toronto,ON
11/2011–01/2012
Toronto,ON
10/2011– 11/2011
Toronto,ON
ANDROID SMART PHONE JAVA APPLICATION DEVELOPER
Sole Proprietor
• Integrated Development Environment: Eclipse using Java ME.
• Development of a unique lock screen reminder tag program.
• Animation, window overlays, creation of services, sms content provider DBs, XML
• Acknowledged on stackoverflow.com as level teacher and beyond
• Published paid app on android market as: Reminder On Lock. Author: The Matrix
• URL: https://market.android.com/details?id=org.jefferyemanuel.easycheck
10/2011– 11/2011
Toronto,ON
ANDROID SMART PHONE JAVA APPLICATION DEVELOPER
Sole Proprietor
• Integrated Development Environment: Eclipse using Java ME.
• Development of unique media player where audio can be shared during a call
• Animation, media controls, creation of services, content provider DBs, XML
• Acknowledged on stackoverflow.com as level teacher and beyond
• Published paid app on android market as: Phone Music. Author: The Matrix
•URL:https://market.android.com/details?id=org.jefferyemanuel.phonemusic&feature=search_result
• I also have another smaller project which can be found in the listing on the android market
ANDROID SMART PHONE JAVA APPLICATION DEVELOPER
Sole Proprietor
• Integrated Development Environment: Eclipse using Java ME.
• Development of a portable Bluetooth application for mass broadcasts
Any type file between mobile devices.
08/2011–
10/2011
Toronto,ON
04/2011– 08/2011
Toronto, ON
• use of intents, receivers, Bluetooth interface, content provider databases, XML
• Published free on android market as: BT Broadcaster. Author: The Matrix
• URL: https://market.android.com/details?id=org.jeffreyemanuel.btbroadcaster
ID/ACCESS ADMINISTRATOR, SERVICE DESK AGENT (SHIFT LEAD 7X24)
Celestica Inc (Contract Position)
• Apart of the production support team run 24X7X365. Scope involved access management and service desk duties.
• A point of contact for escalations
• Responsible for creating knowledge documents
• Responsible for Lotus Notes, Active Directory, AS/400, SAP, Unix, Oracle and Citrix ID administration requests and issues
• Responsible for windows domino directory maintenance,
• Responsible for onboarding and offboarding users as well as distinguishing what type of access to grant each user based on roles or job function. Executed access requests based on security officers approval.
onboard new users into domino directory and designated mail servers, creating mail-in databases and access control groups. Likewise for offboarding. released quarantined mail. Retrieving ID files from vault. Other domino related tasks include quota increases, ACL, location doc, distribution group, recertification and name change modifications.
• provided support for Lotus Notes v6.5,& v8.5, & In-House Applications on Win XP, and SAP
• Granting system and object privileges on oracle database tables. Populating oracle tables with new user info using sql commands. Reset Oracle database passwords using sql commands
• Executed in-house built Unix scripts related to access management on over 300 servers.
(note: have created unix shell scripts while obtaining university degree in computer science)
• Generated reports for management using LDAP scripts:: dsquery, dsmod, dsget. Used DOS Batch files for bulk requests. Wrote loops for mass active directory uploads and modifications using DOS commands (ie. For loops)
• Training of new remote staff using webex and conference/bridge call ,personal desk side training
• Last two years of tenure promoted to shift lead. Responsibility included: Coordination of mass employee offboarding, mass access requests and coordination of jobs that are time specific. Delegated task to staff for completion within given timeline. Created monthly rotating shift schedule. Also a first point of contact for any escalated issues,QA of work performed by staff and attending monthly meetings.
03/2007 –08/2010
Toronto,ON
TECHNICAL SUPPORT ANALYST (7X24)
Morgan Stanley (IBM Contract Position)
• provided telephone support for international financial firm Morgan Stanley
• support for ACT & Gorilla contact managers, MS Outlook, Thompson 1quotes, secure IDs, password resets, Win XP, Acrobat Reader, Lotus Notes and laser printers
• 1st level support for Blackberry/Treo
• Ticketing Tool: Tivoli service desk on Citrix platform 11/2005–06/2006
Toronto,ON
TECHNICAL SUPPORT ANALYST
Millenium Care Inc. (7X24 shift work)
• provided prompt phone & email support on software & hardware products
• first point of contact for support on hardware including ATMs, POS debit pads, laptops, hard drive failures, monitors, hp printers, network connections and other peripherals
• support on various software including MS Outlook, IE, Windows 95/98/2K/XP, MS Office, DOS, McAfee, and custom payroll and scheduling software
• create and execute SQL scripts to solve application errors
• maintained a minimal 75% resolution rate
• logged help desk tickets and tracked reported technical incidences
01/2002-11/2005
Toronto, ON
ADDITIONAL EMPLOYMENT EXPERIENCE
WEB PROGRAMMER
Centre for Learning Technologies (Contract Position)
Toronto, ON
CALL CENTRE REPRESENTATIVE
Direct Energy
Toronto, ON
DATA ANALYST
Loblaw Companies Ltd (Contract Position)
Toronto, ON
DATA ENTRY CLERK
SPS IT Consultants (Contract Position)
Toronto, ON
CUSTOMER SERVICE REPRESENTATIVE
Rogers Inc., The Shopping Channel Toronto, ON
EDUCATION
BACHELOR OF COMPUTER SCIENCE DEGREE (BSC.) GRADUATE
Ryerson University (GPA 3.06)
05/2001
Toronto, ON
A+ CERTIFIED
CompTia 10/2004
Toronto, ON
LINUX+ (COMPTIA CERTIFIED LINUX PROFESSIONAL)
Comptia
07/2010
Toronto, ON
SECURITY+ (COMPTIA CERTIFIED IT SECURITY PROFESSIONAL)
Comptia 08/2010
Toronto, ON
NETWORK+ (COMPTIA CERTIFIED IT NETWORK PROFESSIONAL)
Comptia
09/2010
Toronto, ON
CCA (CITRIX CERTIFIED ADMINISTRATOR)
CCA FOR CITRIX XENAPP 5 FOR WINDOWS SERVER 2008 10/2010
Toronto, ON
IBM CERTIFIED SYSTEMS EXPERT - VIRTUALIZATION TECHNICAL SUPPORT FOR AIX AND LINUX 11/2010
Toronto, ON
IBM CERTIFIED SYSTEM ADMINISTRATOR - AIX 6.1 11/2010 Toronto, ON
MCTS (MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST)
MCTS: WINDOWS 7, CONFIGURATION 11/2010 Toronto, ON
ITIL CERTIFIED (INFORMATION TECH INFRASTRUCTURE LIBRARY)
ITIL V3 FOUNDATION 11/2010 Toronto, ON
OCE (ORACLE CERTIFIED EXPERT)
ORACLE DATABASE: SQL CERTIFIED EXPERT 12/2010
Toronto, ON
REFERENCES
Available Upon Request
Contact this candidate