Quality Control Years Experience

Demetrius Boyd

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Career Overview

Experience with UNIX and Mainframe Environment. Provided Production Support to Weblogic and Apache critical Business Applications. Self-motivated Technical Support Representative with 4 years experience. Willing and able to learn new systems and adapt with changing corporate environments. ITIL v3 Foundation certified.

Technical Skills

● Operating Systems: Windows 7, XP, Vista, Windows 2008,Novell, Linux, UNIX,

● Microsoft Office (Excel, Word, PowerPoint. MS Project)

● HTML (Web Page format)

● Remote access technologies: (VPN, dial-up, terminal services)

● Technologies: Java, Python, XML, C, Perl, ITIL v3 Foundation Certified.

● Environments

● Unix/Linux

● Shell Scripting, Text Editing, Permission Modification, Awk Utility, FTP,

● Mainframe:

● CICS, ISPF, TSO, JES2, TMON, Jobtrac, OS/MVS

● Windows/Novell

● File sharing, Remote Access Login (Stop/Start server). Server Troubleshooting

Work Experience

Release Management Assoc

May 2011 to Current

Freddie Mac – Reston, VA,

Provides 24/7 Support for Production deployments. Facilitated: as a liaison between varying business units to guarantee smooth and timely delivery of software products or updates. Managed the transition between software changes, hardware changes and configuration changes.

Utilize ANT for build automation to compile the source code into production. Ensured the final release/install package of software, applications and system changes has met all quality control, user acceptance and business validation criteria.

Skills: Clear quest, Clearcase, MCM. ANT Scripting, JAVA, Unix, Team Studio, STAT. Informatica

Computer Operator Assoc

February 2007 to May 2011

Freddie Mac – Herndon, VA

● Mainframe

● Documented and executed appropriate maintenance procedures including system upgrades, batch processing, patch management and system backups via the Mainframe environment. Validated that CICS and DB2 Databases are fully functional on the Mainframe platform. Performed system IPL's to ensure a critical changes and releases were effectively implemented into the Mainframe.

● Network Monitoring

● Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Utilized Network Monitoring tools such as HP Openview and CA Spectrum. Monitored and troubleshooted Windows/Novel servers by using remote access to bounce the server. Cleaned up Application related file system within the Solaris platform servers. Monitored and escalated all Network related outages. (Routers, Servers, Switches, VLAN, SAN, etc.)

● Unix

● Collaborated with Application support teams to improve production services via command line execution to edit, view, move configuration files across an directory . Utilized Unix tools to monitor application logs through Shell Scripts and commands. Monitored Unix Shell processes through an Job Scheduling Package Autosys.

Accomplishments

● Process Improvement

● Collaborated with Application Support to ensure smooth workflow and efficient organization operations via correctly completing command line Unix request. For example (Moved files, Changed permission. FTP to the mainframe. Updating passwords via VI editor)

● Leadership

● Served as team leader for critical Production Releases and BCP exercises. Responsible for effectively completed the Mainframe Disaster Recovery and backup process, by ensuring all processes are mirrored to the company back up sites.

● Network Support

● Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.

● Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Education and Training

Devry University

Crystal City, VA

Computer Science

Continuing Education.

Environment

Linux, Lotus Notes, MS-DOS, JAVA, HTML, Mainframe, TCP/IP, Wireless Networking, Unix, Remedy, Novell, Tape Vaulting, JES2, CICS, Production Support, Hubs, Routers, LAN, AIX, XML, Python, Perl, Autosys, Informatica, Oracle, Microstrategy, CA Spectrum

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