Manager Customer Service

Peter Goldman

***** ****** ****

Jupiter, FL ****8

Home: 561-***-**** Cell: 561-***-****

Email: *********@*****.***

PROFESSIONAL EXPERIENCES

**/** – 10/11 Shipping Manager – TooJay’s Management Inc. West Palm Beach, FL

Managed logistics of multiple shipments and deliveries within extreme time constraints.

Directed all warehouse operations for food items and supplies, including shipping, receiving, inventory control, packaging, and labeling.

Resolved a wide range of problems such as missing merchandise, delivery cancellation, damages items and incomplete deliveries.

Coordinated with outside trucking company daily to assure on-time pick up and delivery.

Discussed shipping and packaging issues with co-workers and management to develop improved practices.

Maintained safe and clean working environment that meet OSHA requirements.

11/07 –4/10 Warehouse Floor Manager – Perrigo Florida Inc., Lake Worth, FL

Fully responsible for accuracy of incoming and outgoing shipments

In charge of First-in-First-out inventory flow and effects of returned and damaged.

Coordinated with outside trucking companies and solved daily logistic issues.

Facilitated effective communication and work flow between customer service and shipping.

Ensured proper operation of all material handling equipment at shipping and receiving area.

08/05 –10/07 Driver Merchandiser – J & W Beverage, Riviera Beach, FL

Ensured timely customer shipping, error minimization, and accurate transactions.

Acted as a liaison among customers, vendors and J & W to resolve complaint, assure service satisfaction and expand market.

Evaluated daily and monthly sales reports, called on key accounts, prepared and delivered sales presentations.

Operated forklift, tractor-trailer, power and manual lift equipment (i.e. electric carts, electric pallet jack, order selector, hand truck, pallet jack and push carts).

08/98 – 04/03 Warehouse Manager – Millennium Transport, Inc., Jamaica, NY

Fully in charge of drivers dispatching and warehouse management.

Directed warehouse shipping, receiving, labeling and pick/pack operations.

Evaluated and negotiated service contracts with customers.

Designed and analyzed delivery routes to minimize operating costs.

07/80 – 07/98 Warehouse Lead - Quality Control Center, Inc., Jamaica, NY (U.S. Custom Bonded)

Responsible for layout of floor plan to best utilize warehouse space and streamline operations.

Compared identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices and orders.

Trained and supervised shipping and receiving employees

LICENSE

CDL Class A Driver’s License - Florida

Forklift certified by Palm Beach County

EDUCATIONS AND SKILLS

Education – Jamaica High School, New York

Technical – Repair and maintenance of vehicles, machinery and equipment

Computer - Microsoft Office / UPS software / Customized inventory control program

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