Customer Service Data Entry

Connie Williams

**** ***** **** *****,

Windsor, Ontario N8Y 4M4 PH: 519-***-**** or 519-***-****

QUALIFICATIONS & SKILLS

Bookkeeping including Accounts Receivables, Accounts Payables, Journal Entries

Office Experience with exceptional Customer Service and Administrative Experience.,

Computer Skills - Internet, E-Mail, Windows, Microsoft Office 2007

Reception, Data Entry, Word Processing

Multi-line telephone operations for fast paced environment

Able to coordinate and complete multiple projects in a deadline-oriented environment, Proven ability to work well under pressure with little or no supervision.

Self-Motivated- Well Organized, Reliable, Trustworthy, Dependable, Ability to Follow Directions, Quick learner, Professional Demeanour.

Employment History

March 2009 – January 2011 Empire Roofing Windsor, Ontario

Accounting Clerk

Review/process all financial transactions (invoices, bank deposits, time sheets, etc) on a timely basis with accuracy and completeness.

Prepares purchase orders, travel arrangements for on the job employees and reconciles reports to source

Responsible for all Accounts Receivables, Accounts Payables – including collections, preparing court documents. Reconciling of accounting entries and internal ledgers.

Generates income statements, general ledger, checks and reports, maintains books of accounts.

Maintains a good rapport with the customers – keeps all vendor and customer information up to date.

Effectively maintains confidential information of the organization.

February 2007 – November 2008 Ryder Truck Rental Windsor, Ontario

Parts Clerk

Processing orders/purchase orders for products - dealt with vendors on pricing and availability

Managed accounts – recorded purchases, expenditures and commitments – reconciled using both computerized and manual accounting programs

Processed invoices/ Accounts Payables

Responsible for Inventory Management, Inventory Counts and reconciliation and report generation

Customer Service

November 2005 - January 2007 Nissan of Windsor Windsor, Ontario

Warranty Clerk (Mat Leave)

Responsible for creation, completion and processing of Warranty Paperwork for Maintenance Work performed on Vehicles

Invoicing/billing of charges for repairs done – ensuring accuracy in product repaired and parts used and billing of labour – great attention to details.

Data Entry, customer service, reception relief when needed

Accounts Management –journal entry processing, reconciling accounts using computerized bookkeeping system

Accounts Payables - processing invoices

ADP Processing

October 2003 - October 2005 B & N Delivery Service Windsor, Ontario

Office Manager/Dispatcher

Managed Dispatch of fleet of vehicles – scheduled deliveries and pick-up’s for customers

Customer Service- front line contact for customers

Responsible for customer complaints- resolved problems in an efficient and timely manner

Supervised staff to ensure timeliness, accuracy and effectiveness of job duties

July 1999 – October 2001 Wayne’s Small Engine Repair Port aux Basques, NL Bookkeeper/Parts Clerk

First point of contact for customers, via person and on the phone

Responsible for parts ordering, dealing with vendors regarding pricing and availability

Maintained equipment/parts records and responsible for inventory management

Report generation for inventory, purchases, expenditures, commitments

Managed Accounts Receivables/Accounts payables using computerized and manual Accounting systems

EDUCATION

Business Administration Course June 1999

Bookkeeping Clerk Certification June 1987

Accounting Programs

o Simply Accounting

o Business Vision

o Quick Books

o ADP

Microsoft Office Products

Windows

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