Customer Service Manager

**** * ***** *******, ** *****

312-***-**** *********@*****.***

ANNIE ROSHELL SPEARMAN

OBJECTIVE

To obtain employment with a company, that will provide an opportunity for advancement, where I can utilize my skills and previous work experience toward a rewarding career.

EXPERIENCE

Assistant Manager/Cashiers

Circle K Countryside, IL 2010-Present

*Interfaces well with the public and all levels of an organization to ensure customer service excellence.

*Handled full and part-time shift scheduling of employees and other personnel issues.

*Handled large amount of cash and related documents.

Certified Nursing Assistant

Lexington Healthcare Lombard, IL 2010-2011

*Protected and promoted residents rights and assisted the maintain independence.

*Assist patients with daily living skills.

*Transport patients to various diagnostic test and procedures.

Assistant Manager/Cashiers

Rmart Oak Forest, IL 2009-2010

*Maintain clean and organized back-room and manage a great relationship with customer while serving them.

*Meet customer service expectations through daily communication, problem resolution, and appropriate follow up.

*Maintains professional, team relationship with co-workers and customers.

Certified Nursing Assistant

Central Plaza Chicago, IL 2008-2009

*Support residents on providing emergency services on a short/long term basis.

*Check patient’s vital signs.

*Medications reminder and transport patients thru out facility.

EDUCATION

Certificate

Samland Institute of Allied Health and Technology Chicago, IL 2007

H.S. Diploma

Westinghouse Vocational H.S. Chicago, IL 1991

REFERENCES

Available Upon Request

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