OBJECTIVE

To obtain a growth position in the retail and guest service, industry that will challenge me to grow professionally to utilize my experience, hardwork and proficiency in both spanish & english languages as well as contribute to the success of the goals and objectives of the company.

EXPERIENCE

February 2010 Conrad Condado Plaza Hotel Condado, PR

Housekeeping Supervisor

• Inspect rooms, complete reports, verify status reports; report cleans suites to hotel front desk.

• Check rooms inventory, assign rooms to rooms attendants

• Provide Customer service to guest, including information about hotels services,activities, and local attractions.

• Promote team member loyalty and empowerment.

• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and publics areas.

October 2009 Emeh Mexican Restaurant Isla Verde, PR

Waiter

 In charge of preparing the restaurant for its daily operation.

 Follow correct health & safety procedures to ensure welfare of both staff and customers

 Responsible of managing and organizing the bar.

 Present menus to patrons and answer questions about menu items, making recommendations upon request.

 Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

August 2008 Disney Institute Walt Disney Company Orlando, FL

Program Assistant

 Responsible for the logistics of the Disney Institute programs

 Ensuring that the room for each function is set properly

 Arranging and organizing the transportation routes for the events

 Communicating with the all of team members about any special requests or changes that occurs during the program

 Coordinate with the Conventions & Banquets team to make sure everything is set according to BEO’s

 Make and organize daily chores for functions & make floor plan for event.

March 2008- August 2008 La Concha Resort Hotel San Juan, PR

Bus-person Trainer

 Responsible for managing and ordering of dry stock and bar inventory levels

 In charge of the daily Inventory

 Responsible for clearing and clean tables, trays and chairs

 Organizing and loading buspans and trays

 In charge of resetting tables

 Replenish condiments and other supplies at tables and serving areas

 Assist food and beverage servers in formal service activities

October 2007- March 2008 Milk Disco & Lounge San Juan, PR

Bartender

 Know the brands of alcohol, beer and wine we sell

 Responsible for making drinks as ordered by the membership and/or their guests efficiently, correctly, and professionally using the prescribed amount of liquor properly measured

 Responsible for proper maintenance of inventories of bar supplies

January 2007- August 2007 Sheraton Old SanJuan Hotel San Juan, PR

Security Officer

Provide a visual security presence and interact with guests

 Responsible of making rounds around the property to ensure that the guest is safe

 In charge of monitoring the alarm system

 Dealt effectively with conflict resolution

August 2006- January 2007 Walt Disney World Orlando, FL

Full Service F&B Host

 Greet the guest as they come in to the restaurant

 Escort guests to their tables

 Making sure the entire host’s side works are done

January 2004- July 2006 HRA Catering Carolina, PR

Bartender

 Responsible for servicing guests for catering functions on site

 Courteously and promptly serve alcoholic and non-alcoholic beverage for all banquet functions according to established proper service standards

 Working knowledge of mixed drinks recipes.

EDUCATION

2003-2008 U.P.R. Carolina Campus Carolina, PR

Bachellor’s Degree on Hotel & Restaurant Management

INTERESTS & SKILLS

High leadership skills. Capable to work long hours and under high pressure. Knowledge of Microsoft Word, Powerpoint and Excel. Knowledge on WebBeo, Disney Reservaion System, Boys Scouts of America, outdoor sports, restaurants.

Contact this candidate