Customer Service Representative

Name : Estelita Fe A. Llorente Jr.

Address : *** ***. ******- ******** *******, Brgy. 2, 6219 Siaton, Negros Oriental

Email Address : **********@*****.***

Contact Number : +639*********

SUMMARY OF QUALIFICATIONS:

• Highly trustworthy, patient, team-spirited, ethical, resourceful, positive attitude, diligent, polite, and flexible and multi-tasking

• Leadership Skill: Elected as class, organization, and federated president; designated as team leader

• Administrative Skill: assigned on Human Resource Department, evaluated employees’ working performance, implemented rules and regulations, ensured quality customer service

• Management Skill: devise employee working schedule, provide training to employees, and organize filling system

• Clerical Function: elected as class, organization, and federated secretary; checked attendance of employees; prepared monthly payroll; made and collated company reports and provided feedback

• Computer Literacy: Can perform efficiently basic operations using Adobe, Microsoft Office: Word, Excel, Outlook, and Power Point

• Language Proficiency: Can communicate effectively oral and written English, Tagalog, and Cebuano; IELTS bandwidth of 7; did ESL tutorial

EDUCATION:

1993 Pre-School San Nicolas de Bari Parish Siaton, Negros Oriental

• Best in Spelling

1994 Kindergarten Felipe Tayko Memorial School Siaton, Negros Oriental

• With Honors

2000 Elementary Felipe Tayko Memorial School Siaton, Negros Oriental

• Class Valedictorian

• Class President (School Year:1994 to 2000)

2004 Secondary Carmel High School Siaton, Negros Oriental

• Class Valedictorian

• Outstanding Student of the Year

• Gloria Macapagal-Arroyo Excellence Award

• Gerry Roxas Foundation Leadership Award

• Vicente G. Sinco Medal for Academic Excellence

• Loyalty Award

• Best in Computer Award

• Best in Religion

• Catechist of the Year

• Class President. Organization President (School Year: 2000 to 2004

2008 Tertiary St. Paul University Dumaguete Dumaguete City, Neg. Or.

• Bachelor of Science in Nursing

• Community Involvement Award

• Leadership Award

• Service Award

• First Aid Volunteer

• Class President, Organization President/ Secretary

WORK EXPERIENCE:

April 02, 2008- August 29, 2008

• English Instructor Bridge English Tutorial Services Dumaguete City, Neg. Or.

September 01, 2008- April 15, 2009

• English Instructor Breaking Barriers 0nline English Tutorial Dumaguete City, Neg. Or.

April 15, 2009- December 30, 2009

• English Instructor Self- Employed Dumaguete City, Neg. Or.

January 04, 2010- June 02, 2010

• Customer Service Representative TheRoseDress.Com (US Based) Dumaguete City, Neg. Or.

(Chat/ Email Support)

English Instructor Job Description:

• Implements instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences.

• Identifies, selects, and modifies instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs.

• Assists in assessing changing curricular needs and offers plans for improvement.

• Maintains effective and efficient record keeping procedures.

• Provides a positive environment in which students are encouraged to be actively engaged in the learning process.

• Collaborates with co-teachers to enhance the instructional environment.

• Ensures that student growth and achievement is continuous and appropriate for age group, subject area, and/or program classification.

• Assumes responsibility for meeting student performance goals.

Customer Service Representative Job Description (CHAT/ EMAIL SUPPORT):

• Provides a valuable link between customers and the companies who produce the products they buy and the services they use.

• Responding to customer inquiries and making sure that any problems they are experiencing are resolved

• Interact with customers by e-mail, post, and chat.

• Provides information that helps customers to make purchasing decisions

• Handles returns and helps customers to find items in stock at the inventory warehouse

Assistant Administrator:

• Taking care of administrative issues, handling leave and working hours reports

• Managing working schedules

• Sorting calls, emails, and chat messages received; coming up with a daily, weekly and monthly reports

• Conducting interviews for applicants and training for new employees

AFFILIATIONS:

Red Cross Youth SPUD Council Dumaguete City, Neg. Or.

• Member 2004-2005; 2007-2008

• Secretary 2005-2006

• President 2006-2007

Paulinian Student Nurses Association Dumaguete City, Neg. Or.

• Member 2004-2005; 2007-2008

• Board Member 2005-2007

SEMINARS/ TESTS:

Basic Leadership Training July 24-25, 2004 San Lorenzo Ruiz, Retreat

PHILIPPINE NATIONAL RED CROSS House, Sibulan, Neg. Or.

Basic Training Course October 8-9; 15-17, 2008 2F Room 201 EBT Bldg., Rizal

SUNLIFE FINANCIAL Boulevard, Dumaguete City,

Neg. Or.

IELTS: (Band Score: 7) September 05, 2009 El Fisher Building, Bacolod City

BRITISH COUNCIL

REFERENCES AVAILABLE UPON REQUEST

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