Customer Service Manager
Resume:
Cover Letter:
JUSTIN
FORD
Seattle, WA 98125
Phone: 253-***-**** (cell)
206-***-**** (home)
Email: ***********@*******.***
Dear Hiring Manager:
I am immediately ready and excited to take a position with your company. The major responsibilities are a perfect fit for my education, skills and work experience. Attached please find my resume that demonstrates how I can present you with advantages other candidates may not offer. I have been a successful operations management professional for the past 3 years and I am looking forward to hopefully growing with your company and developing a long term relationship.
Working for a customer based business has given me skills to work effectively and successfully with the public. Customer satisfaction, developing a team environment with the staff and utilizing critical thinking skills generated outstanding results for the business.
Key strengths I offer:
Outstanding Customer Service
Ability to work in a fast paced environment
Passion for learning new skills and adaptability to changing needs of an organization
Strong Analytical and quantitative skills
Human Resources – training, team building, problem solving, scheduling, & evaluating performance
Although successful in the restaurant industry, I have realized that the aspects of my work that I find most rewarding are in customer service and data analysis. I have excellent organizational skills, am an effective communicator, trustworthy, and committed to a standard of excellence.
My education at the University of Washington, resulting in two Bachelors of Science Degrees in Statistics and Economics with a minor in Mathematics provides me with a foundation that I will help grow your company into the future. I am disciplined, detail oriented, proud of my accomplishments and eager to begin working with you.
Thank you for your consideration. I look forward to meeting you and discussing how my contributions will benefit your company.
Sincerely,
Justin Ford
Resume:
Justin P. Ford
253-***-**** (cell) 14030 12th Ave NE, Apt #D-207
206-***-**** (home) Seattle, WA 98125
Email: ***********@*******.***
Work Experience
October-2007 to September-2010 Emerald City Pizza LLC, dba, Pizza Hut, Inc. Mukilteo, WA
- General Manager: August-2008 to September-2010
- Shift Manager: October-2007 to August-2008
- Managed a team of 20 employees in customer service and hospitality.
- Human Resources development, Certified Trainer – Leading the Shift Workshop
- Profit and Loss analysis and inventory control resulted in over $1,575,000 in sales yielding $550,000 controllable profit and $131,000 net cash flow to the business.
- Exceeded profit budget projections every financial period.
- Coordinated equipment repairs and maintenance with corporate facilities department
- Monthly managers meetings consistently used my store as a model for success
- Lowest turnover of staff in District. Highest profit in District.
March-August 2008 Washington Federal Savings Seattle, WA
- Customer Service Representative at the University District Branch.
- Deposit operations – balanced cash to transactions with no discrepancies
- Internal audit resulted in no errors or omissions
- Initiated interest and received basic loan training resulting in ability to build a Good Faith Estimate, create a Regulation-Z Truth in Lending document, and the first steps in creating a loan file
April-October 2005-2007 Centerplate at Safeco Field Seattle, WA
- Supervisor: April-October 2007
- Concession Stand Manager: April-October 2005-2006
- Balanced inventory to cash and accounted for chargeable items. Managed stand staff.
July-August 2004 Morgan Stanley Woodinville, WA
- Internship
- Assisted Brokers in organizing financial data from their database for their clients
- Contacted potential clients for Investment seminars
- Basic knowledge and practice of answering phones and performing administrative tasks
Education
2003-2008 University of Washington Seattle, WA
Graduated June 2008 with 2 Bachelors of Science degrees in Economics and Statistics
2000-2003 Thomas Jefferson High school Auburn, WA
Graduated with Honors and finished the International Baccalaureate Program
Interests
Camping, Hiking, Backpacking, Chess, kite flying, and numerous volunteer organizations in the community
Skills
- Microsoft Office, Excel, Powerpoint, Outlook
- Basic Java script, and statistical programming language (“R”)
- 10 key by touch
Awards and Certifications
- 2009 General manager of the Year for the Lakes Area Pizza Hut Restaurants
- 2008 Take the Hill Teamwork and Leadership Award
- Serve Safe Certification awarded by the National Restaurant Association
- Life member of the University of Washington Alumni Association
- Rank of Eagle Scout awarded by the Boy Scouts of America on June 12, 2002
- Life member of the National Eagle Scout Association
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