Customer Service Data Entry

RESUME

W. Denise Swain

P.O. Box *****

Winston-Salem, North Carolina 27114

Phone: 336-***-****

E-mail: ************@*****.***

PROFESSIONAL OBJECTIVE:

To obtain a position utilizing my knowledge, experience and abilities as a hard worker, a fast learner and team player.

EDUCATION:

• Gary High School, Gary, West Virginia, 1977

• Diploma, Business Administration, National Business College, Bluefield, Virginia, 1988, Dean’s List Graduate, 3.5 GPA

• Certificate, Lotus 1-2-3, Forsyth Tech Community College, Winston-Salem, North Carolina, 1994

• Certificate, Power Point, Forsyth Tech Community College, Winston-Salem, North Carolina, 2007

• Certificate, Introduction to Microsoft Excel 2007, Forsyth Tech Community College, Winston-Salem, North Carolina, 2010

• Certificate, Introduction to Healthcare , Forsyth Tech Community College, Winston-Salem, North Carolina, 2011

• Certificate, Introduction to Clerical Assistant, Forsyth Tech Community College, Winston-Salem, North Carolina, 2011

• Career Readiness Certificate, Forsyth Tech Community College, Winston-Salem, North Carolina, 2011

• Certificate, Medical Office I: Introduction to Terminology and Coding, Forsyth Tech Community College, Winston-Salem, North Carolina, 2012

• Medical Office II: Billing, Forsyth Tech Community College, Winston-Salem, North Carolina (Currently Enrolled)

PROFESSIONAL EXPERIENCE:

• Customer Service/Data Entry Clerk, Inmar, Inc. (Reverse Logistics), 2601 Pilgrim Court, Winston-Salem, North Carolina, Feb 1997 - March 2011

• Data Entry Clerk, National Health Partners Plan of North Carolina, Inc., 2085 Frontis Plaza Blvd., Winston-Salem, North Carolina, Nov 1996 – Jan 1997

• Data Entry/Imaging Clerk, Pepsi Corp., Customer Service Center, 1100 Reynolds Blvd., Winston-Salem, North Carolina, Sept 1995 – Oct 1996

• Account Reconciliation, Sara Lee Hosiery, 404 Hanes Mill Rd., Winston-Salem, North Carolina, Nov 1992 - Aug 1995

SKILLS:

• Detail Oriented

• Great at Multitasking

• Exceptional Customer Service

• Excellent Time Management Skills

• Proficient in Microsoft Word, Excel and the AS400 Program

• Operate office machines such as photocopier, scanner, facsimile machine, calculator and personal computer.

OTHER ACTIVITIES:

• Volunteer, Forsyth Medical Center, Winston-Salem, NC

(Novant Inpatient Care Specialists):

In a healthcare setting, Epic training, data entry, entry/editing patient

demographics and experience with patient tracking system.

(Case Management):

EDM Document Imaging System, data entry, scan patient authorization/referral and denial letters.

• Volunteer, The American Red Cross, Winston-Salem, NC

• Volunteer, National Black Theatre Festival, Winston-Salem, NC

• Research Family Genealogy

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