Quality Control Sales

CURTIS D. KINCAID

**** ********* ** *****, ** *5098

214-***-**** **********@*****.***

Lute Riley Honda- Richardson, Texas

Service Manager 12/10- Present

Oversee operations for one of Dallas and Ft. Worth largest Honda Service departments. Departments has 75+ associates with a department gross of 450,000+ monthly including Service, Pre-owned reconditioning, and Express service departments. Current CSI score for the store 95.3

Express Service Manager 11/2007 – 12/2010

Oversee complete shop operations of the largest Express Service department in the Dallas Ft. Worth area. Duties include but are not limited to customer relations, full profit and loss responsibility, full human resource responsibilities of all associates, accounts receivables maintenance, vendor relations and discount structures, quality control of employee work performed, and employee training.

• Increased sales an average of 18% for 2010

• Increased sales an average of 21% for 2009

• Increased sales an average of 26% for 2008

• Achieve sales record in first month of Management term reaching goal of 100 labor hours sold in a single day

Service Advisor 3/2005 - 10/2007

Greet customers and coordinate repairs of customer vehicles with repair technician teams. Quality control of completed repairs. Maintain system of follow up with customers to ensure consistently high CSI reports.

• Top producing Advisor within 2nd month of employment and maintained through two-year tenure.

• Elite Service Advisor Award for Sonic Automotive in the Honda Division in 2006

• Average total sales per month of over $110,000.00

• Ranked in the top twenty lists of advisors for the Dallas/ Ft.Worth zone 22 out of 31 months.

• Platinum level Honda Service Advisor

• 100% Honda Training achieved

Lakeside Chevrolet Co. - Rockwall, Texas

Collision Center Manager 7/1998 - 1/2005

Oversee complete operations of a large volume collision repair center supervising up to twenty employees. Conduct daily production meetings with personnel to increase productivity and quality.

• Acquired eleven insurance direct repair programs.

• Increased annual sales from $909,000 to over $3,200,000, an increase of over 300%.

• Fifth shop in the nation to be designated a Goodwrench Auto Body Center.

• Completed G.M. Body shop manager curriculum

• Ranked number 1 in the G.M. Mark of Excellence program for 2003.

Eldorado Motors Co. - McKinney, Texas

Lead Collision Center Estimator 3/1996 - 7/1998

Generate accurate and thorough vehicle collision repair appraisals, responsible for employee, customer, and insurance relations, maintain accounts receivables, and oversee quality control of work in process.

• Top producing estimator in the office for two years straight with consistent sales at $140,000-$165,000 per month.

• Acquired direct repair account for USAA insurance

• Negotiated and acquired warranty and collision repair contract with Honda Cars of McKinney.

Collision Center Shop Foreman 10/1994 – 3/1996

• Coordinate repair of vehicles with technicians

Don Snell Buick, Land Rover- Dallas, Texas

Body Shop Foreman 3/1989-10/1994

Responsibilities included liaison with office personnel, supervision of production personnel, and dispatch of all repair work, quality control of work in process and materials inventory maintenance and control.

• Promoted to shop foreman within 1- years.

• Increased productivity through direct interaction with repair technicians.

Ken Pruitt Buick Co. - Garland, Texas

Repair Technician-Body Shop Foreman 6/1981-3/1989

Responsible for quality control of work in process, control of supplies inventory and office support.

• Advanced from technician to shop foreman within 5 years of entering field.

• Increased profits from materials by addressing technician waste.

Skills____________________________________________________________________

Interpersonal Relationships

Advanced Interpersonal Relationships

Situational Leadership II

ADP Dealer Services Systems for parts and service

ADP Honda parts catalog

CCC Collision Estimating System

ADP Collision Estimating system

Mitchell Collision Estimating system

Microsoft Office

Clear and concise speaker

Awards__________________________________________________________________

2009 Honda Presidents Award winner

2007 Honda Presidents Award winner

2006 Sonic Automotive Elite service Advisor

2003 General Motors Mark of Excellence award

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