Quality Assurance / Business Analyst

DAVID EGLEBERGER

SENIOR QUALITY ASSURANCE ANALYST

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Downingtown, PA 19335 610-***-**** *****@*******.*** LinkedIn profile

Senior Quality Assurance Analyst with 20+ years of IT experience ranging from mainframe and client-server development to Quality Assurance. Driven to be a contributor through collaborative as well as individual efforts. Thoroughly learn applications to conduct impeccable testing. Coordinate efforts with stakeholders, Business Analysts, developers, and users to produce final products with low defect rates and high usability.

Functional specification translation

Test plan/script development

SQL Statement creation

User acceptance testing

Positive testing

Negative testing

Regression testing

Smoke testing

Unit testing

“David worked on many different projects and was always able to keep a focus on the end result while maintaining a highly professional and courteous demeanor.” Annie Shanahan, QA Manager, Metavante

“He is thorough, smart, detail-oriented and has a strong technical background that gave him insights into issues others would have missed.” Ronald Christian, Senior Account Manager, Metavante

EXPERIENCE

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PJM Interconnection, Trooper, PA 3/2009 - 6/2009

Quality Assurance Contractor – Yoh IT. 3 Mo. Contract

Assist organizing software enhancement testing for the Reliability Pricing Model (eRPM) web application. Assist the RPM team where possible to reduce workload on the team. Both objectives of this contract were successfully fulfilled.

Successfully tested multiple critical application enhancements needed immediately for customers of PJM to be used during the most time sensitive period of the year.

Performed high volume data reconciliation and corrections that facilitated the RPM team to make a critical auction activity a success despite the team being shorthanded.

Recognized by the RPM team as a major contributor during the time sensitive Base Residual Auction.

Requested to make suggestions for software testing improvements and day to day RPM workflow improvements.

Metavante Lending Solutions, Chesterbrook, PA

2/2006 - 1/2009

Senior Quality Assurance Analyst

Perform software quality assurance on mission-critical Mortgage Lending Point of Sale Systems. Service one of the largest clients, WaMu, which attributed to $15M in revenue per year. Perform tests on multiple platforms and third party supporting software as integral member of Quality Assurance.

Created test plans and scripts based on functional specifications through HP’s Quality Center system and liaised with development teams and customer support to troubleshoot production issues.

Detected repetitive and hidden errors in legacy application that would have led to loss of data and user frustration with rigorous workflow tests and constant preparation and maintenance of regression test scripts.

Trained new and junior QA Analysts in the Metavante QA operating procedures.

Chosen for QA team that tested, installed, and supported new .NET web application with improved workflow that contributed to a 7%+ increase in revenue; Assisted in creating a customer support plan for the new application.

Accenture Technology Solutions, Wilmington, DE

9/2004 - 2/2006

Systems Analyst Consultant

Selected as second member of development charged with creating an improved and scalable sales application for AstraZeneca reps to capture and integrate patient, drug, and doctor information. Perform analysis, modeling, documentation, development, testing, and enhancements to the internal PowerBuilder applications and PL/SQL packages. AstraZeneca’s internal newsletter included this effort as one if its “success stories”.

Collaborated with client Business Analyst to gather and document functional specifications and design UI.

Designed detailed user interface based on templates for base code to the service level code.

Selected to contribute to coding efforts and maintenance of Korn Shell scripting in UNIX.

Remained flexible with changing timelines by working extra time to maintain schedule.

Communicated defects promptly to Project Management and Development through daily meetings, weekly meetings, and defect tracking system.

Lent analysis talents to separate QA team to find defects with regression test scripts on a 24x7 build schedule.

RR Donnelley & Sons, Lancaster, PA

4/2002 - 9/2004

Senior Programmer Analyst, IS Financial Department

Maintain the PowerBuilder code, Oracle PL/SQL packages, table changes and enhancements for internal applications. Lead new application development. Gather, analyze, and document business specification, technical specifications, table changes and track scheduled milestones.

Developed and tested front-end applications and Oracle PL/SQL back-end solutions.

Designed and analyzed new functionality to front-end applications with Business Analysts.

Rewrote and created PL/SQL packages for data sharing on multiple databases in real time.

ING Variable Annuities, West Chester, PA

7/1999 - 12/2001

Senior Programmer Analyst, IS Department

Develop and support front-end enhancements to the internal Variable/Fixed Annuities Administrative PowerBuilder based application. Interact with users through all phases of the development life cycle, including demonstrations of system enhancements.

Maintained versions of PowerBuilder objects and Sybase stored procedures using Program Version Control System (PVCS).

Liaised with Change Management team for version control and deployments of all implementations.

Maintained PowerBuilder code, stored procedures, and documented table modifications.

Communicated with Quality Assurance and provided full documentation of modifications.

Conducted code reviews for other development members.

Competitive Media Reporting (Now TNS Media Intelligence), West Chester, PA

5/1997 - 7/1999

Senior Programmer Analyst Data Collections

Member of a two-person client/server development group assigned to perform analysis, design, unit testing, scripting and system tests for multiple new applications designed for tracking workflow of different product lines for the company. The method of development used was Rapid Application Development. (RAD)

Achieved 0 bug release with advertisement recording system that captured input from print advertisements.

Traveled to company sites to evaluate workstations for the best design of the application’s user interface.

Designed database tables and maintained data integrity during all phases of application development.

Created data conversion programs in PowerBuilder for initial table population and Sybase stored procedures for reporting.

J.P. Morgan Guaranty Trust Co. Inc., Newark, DE

2/1991 - 5/1997

Client/Server Programmer Analyst, Global Credit Support - Applications Delivery Department

Member of development team for development and support of several critical Client-Server applications for Loan, Security Trading, and Private Banking Asset Based units written in Easel, PowerBuilder, and Lotus Notes. Used and maintained the automated testing tool SQA Robot.

Performed end-to-end testing of all new applications, development and enhancement updates.

Performed analysis, coding and testing for Service Oriented programming techniques.

Provided leadership for a desktop support group serving all users of the applications.

Maintained COBOL programs, DB2 report queries, and JCL for the Treasury division.

On-call for day-end, month-end and year-end job schedules for the Treasury division.

Shared Medical Systems (Now Siemens Medical Solutions), Malvern, PA

6/1987 - 2/1991

Programmer Analyst, File Conversions Group

Perform development and testing of customized conversion programs for new and existing clients.

Converted new and current client file structures from one system to new or upgraded data structure using JCL and COBOL with VSAM File structures.

Coordinated and planned each project from analysis to production code walkthroughs including Lead on-call support during production implementation phases.

Provided backup on-call support for other team member’s production installations.

Coordinated the transportation of data tapes/reports to client sites for each test phase and live production.

Provided leadership, training and mentoring for new employees in the department.

EDUCATION

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King's College, Wilkes-Barre, PA

BS, Computers and Information Systems

BS, Business Administration

TOOLS

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Tools:

Mercury Test Director now HP’s Quality Center, SQA Robot, SQL Server Management Studio – SQL Server 2005 version 9.0.304 2,Rational ClearQuest, PVCS,Toad for Oracle, Embarcadero DBArtisan and Rapid SQL, SQL Builder, CodeWright, Advanced PowerBuilder Utilities, Windows ISQL for Sybase Open Client, Lotus Notes, SQL Navigator, Visio, UNIX Korn Shell script support

Methodologies:

Agile, Waterfall SDLCs

Databases:

Sybase versions 10, 11 and 12, Oracle 8.i, 9.i, 10g

O/S:

Windows Vista ver. 6, Windows Version 95/98/NT 4.0, Windows 2000, XP Professional Edition, UNIX

PowerBuilder Versions:

4, 5, 6, 6.5 with PFC v6.0, v8

TRAINING

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Accenture Technology Solutions

People Management

Career Counselor Essentials

Meeting Skills

ING Variable Annuities

HTML

J.P. Morgan

Object Oriented Design Theory

PowerSoft

Introductory Java and PowerJ

Oracle

Oracle PL/SQL

Learning Tree

Oracle Advanced PL/SQL

Self-Study

Visual Basic 6.0

PowerBuilder PFC 6.0

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