Technician Maintenance

Patrick Hayes

**** ********* ******

Orlando, Florida 32818-4746

407-***-**** (cell) 407-***-**** (home)

lhis3f@r.postjobfree.com

Professional Summary

Results-oriented Telecom Technician employed by Verizon Communications, Inc. for 25 years. Experienced in network transport provisioning, fiber optic cable testing, protection and splicing. Created and instituted specific solutions for customers having repetitive connectivity issues, improving account satisfaction, productivity and averting company loss of revenue. Repeatedly received high marks on evaluations for self-direction, unsupervised problem solving, preventative maintenance practices, after-hours facility repair requests and attention to detail. Maintained assigned equipment sites and underground vault facilities while observing cable route activity.

Work Experience

Verizon Communications, Inc. 25 years

Fiber Optic Plant Operations Technician 2006-2009

Performed assigned fiber route patrol to prevent unauthorized work in the area of Verizon's buried or aerial fiber optic cable. Daily review of ~40-60 Florida Sunshine One Call "dig" notifications to determine dispatch priority, fiber marking and/or on-site protection. Preventing fiber damage saves ~60 hours of total repair time for each occurrence. Maintaining contractor relationships helped to minimize daily route patrol coverage and reduced overall company fuel usage by 3-5%.

Supported engineering with ~6-10 yearly relocation projects caused by major road construction consisting of a cable installation and re-splicing to the existing network fibers

Provided on-site supervision of contractor excavation operations ~4-5 times monthly

Participated in ~20 fiber optical splicing projects yearly ranging from 24-288 fibers per cable to correct preventative maintenance observations deemed cost effective.

Provided transport equipment and fiber locate training for new personnel

Completed company vehicle and monthly portable generator preventative maintenance saving Verizon contractor costs of ~$100 per application

Performed underground vault (CEV) inspections of A/C units, fresh air venting and alarms

Maintained customer repeater site by documenting circuit capacity and battery life PMI

Network Plant Operations Technician 2002-2006

Responsible for site maintenance of Alcatel 1/0 DACs, Tellabs Titan 5500 and 532 DACs, Fujitsu and Nortel OC48 and OC192 transport equipment, Siemens Optical Pumps, DWDM panels along with DS0 – OC192 circuit provisioning and testing

Participated in fiber cable hot-cut operations ~10 times yearly involving cable repair or network expansion.

Updated splicing documentation for fiber optic enclosures acquired during company mergers into Excel spreadsheets for increased productivity during future splicing operations

Local Operations Technician 1994-2002

Responsible for daily maintenance and monitoring of ~20 local POP site operations

Provisioned ~5 DS0 circuits on an Alcatel 1/0 Dacs daily and/or provisioned ~10 DS3, DS1 circuits per daily provisioning orders for installation or disconnection of service

Maintained site multiplexers and optical transport equipment daily for outstanding alarms

Completed remote testing of customer circuits to LEC dsu/csu facilities prior to dispatch

Participated with site expansion projects ~3 times monthly using the Fujitsu FLM 2400/600 optical transport equipment Also dispatched to remote customer building sites for equipment installation and servicing

Field Service Technician 1990-1994

Dispatched daily to customer locations for dialer install, or resolution of equipment trouble

Initiated direct calling of local technicians by customers to reduce trouble call response time by 40%-50% thus increasing customer satisfaction, minimizing customer disconnections

Installed and serviced NEC channel banks and RC28c/d Multiplexers when needed

Analog Switch Technician 1984-1990

Managed analog Action Honeywell Roadrunner switch operations daily to meet capacity

Performed daily backups, analyzed system usage reports, and scheduled analog maintenance

Participated in re-cabling, provisioning and commissioning of an ITT 1210 digital switch during system upgrade while minimizing customer impact with afterhours work schedule

Collaborated daily with the Bell South LECs for circuit provisioning and acceptance

Education

Honorably Discharged U.S. Navy - Electronic Warfare Technician 1978-1984

Computer Processing Institute, Hartford, Connecticut

Certifications Obtained

CSX Railroad Safety 2009 Fork Lift and Bucket Truck

DOT License Endorsement Adult/Child CPR

Additional Training

Numerous courses on leadership and management skills

Annual Business Code of Conduct

Completion of annual Verizon Company Safety

Qualified in Mechanical and Fusion Fiber Optical Splicing

Photon Kinetics PK7500 OTDR for PMI and cable restoration usage

HAZMAT and Bloodborne Pathogens

Analog to OC-192 SONET Equipment

(BEE) Basic Electricity and Electronics

List key words: Nortel OC48-192/MOR AMPS, DWDM, Fujitsu FLM 2400/600, Fujitsu OC48-192, Alcatel DACS 1/0, Alcatel 1630, NEC RC28c/d, Nec 405, Telco 828, Fujikura 30s, 40s, 60s, Photo Kinetics PK7500 OTDR, Tellabs Titan 5500, Tellabs 532, T-Berd 100, 310 (DS-0 to OC48), Fiber route locating, marking, fiber splicing(fusion or mechanical), cable construction & installation, surveys, inventory control, generator maintenance, optical power meter, fiber light source, CPR, DOT, CSU/DSU, analog, digital, customer focused, reliable, dependable, dedicated, CEVs, PMI. RD, Metro Tech, Heath Tec, as-builds, 3M, Project Management, Fluke Digital Multimeter, Oscilloscope, ULH, ROADM, VSAT, SONET

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